Senior Director of Family Services

Catholic Charities Steuben/Livingston•Hornell, NY

6d•Onsite

About The Position

Provides leadership and strategic direction to designated programs operated by CCSL including Home and Community Based Services (adult and children), Home Based Crisis Intervention, Therapeutic Foster Care, and Skill Building and Out of School Time Recreation. Responsible for the coordination of service delivery, quality and safety assurance, training, and staffing. The Senior Director will work to ensure that the Agency’s integrated services operate within budget, are of the highest quality and meet the requirements of funders and regulators at the Federal, State and County levels. Responsibilities also include program evaluation and enhancement initiatives, lead trauma-informed organizational directives, development of program policies and procedures, capacity building work, support grant proposal writing, and completing other project management tasks, such as research initiatives in areas of federal and state models of care, program expansion, and federal, state and local opportunities. Effectively supports ongoing and collaborative communication amongst all program and Agency staff and is responsible for ensuring a Trauma Informed Care environment.

Requirements

Licensed Counselor or Licensed Social Worker, or CASAC preferred.
Minimum bachelor’s degree, Master’s preferred.
Two years of clinical experience required.
The successful candidate will be proactive, strategic, socially poised, driven to accomplish, highly adaptable to change, and deeply committed to excellence in service delivery, program standard, compliance, and results-based outcomes.
Experience in the development and/or design of programs and assessment tools and/or their implementation to achieve maximum participant outcomes.
Demonstrated understanding of program evaluation functions and data analysis, and how the results are used to inform existing programs or development of potential programs.
Five to ten years of experience in the care of persons with homelessness, mental health, legal, and substance abuse challenges required.
At least five years of program management and direct supervisory experience.
Ability to prioritize assignments, plan, and complete work projects with minimal direction,
An ability to work efficiently and effectively and meet deadlines,
An ability to work under pressure,
Excellent verbal/written skills,
Ability to maintain confidentiality,
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
Any offer of employment will be contingent upon successful completion of a background check.
CCDOR considers all background check information in accordance with applicable law.

Nice To Haves

Licensed Counselor or Licensed Social Worker, or CASAC preferred.
Master’s preferred.

Responsibilities

Responsible for development, oversight, and evaluation of the regulated programs.
Provides overall leadership for program development, including: strategic planning, grant proposals, inter- and intra-agency agreements, new ventures, marketing, and department contracts.
Represents the Agency in the community regarding matters pertaining to regulated programs.
Assures direct supervision of Clinical Supervisors, and Directors.
Provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular performance & development conversations
Ensure that programs are successfully integrated and providing quality services to participants
Ensures effective communication and implementation of services across multiple departments where relevant
Directs and participates in the development, interpretation, evaluation, and recommendation of policies, procedures and rules and regulations for the effective operations of the programs
Maintain effective relationships with funding sources and identifies new funding resources
Communicates pertinent reporting information to the Executive Director
Develops and enhances regulated programs across the organization
Maintain effective communication with clinical and medical staff for coordinated treatment.
Provides for effective utilization of human resources and management of all program personnel in accordance with Agency policies and procedures.
Hires, orients, coaches and evaluates program support, clinical and supervisory staff.
Assures ongoing staff training and development.
Develop systems for accurate data collection and ensure that systems are used consistently
Develop, participate and/or improve upon program components consistent with current best practice models and literature.
Make informed decisions and suggest creative solutions to challenges and conflicts
Oversees financial management of the department including the utilization of human and capital resources, and preparation and monitoring of budgets.
Consult with the Finance Department in preparation and monitoring of program budgets and financial reports.
Monitor program revenue/expenses and adjusts as needed, to maintain the financial viability of the program.
In collaboration with other departments, assists with developing and delivering fundraising activities and prepares grant proposals in support of agency goals.
Participates in the development of new grant opportunities, proposals and pilots.
Ensures compliance with all state, regulatory, and funder requirements.
Adheres to all applicable federal and state laws, including but not limited to, those governing client confidentiality, privacy, program standards and billing and documentation standards
Develop and conduct an ongoing quality assurance review process to ensure that program standards are maintained.
Develop and Maintain Dashboards for the Department reporting to the Senior Executive Team and Council.
Develop correction plans for the department as required for internal program Utilization Review
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned