Senior Director of DGR Ops & Special Projects

Goodwill Industries of Orange County CA • Santa Ana, CA

4d • Hybrid

About The Position

The Senior Director of DGR Operations and Special Projects is responsible for driving retail performance across Goodwill of Orange County’s store network while leading high-impact strategic initiatives that enhance operational effectiveness and mission delivery. This role owns key retail KPIs, elevates the customer and donor experience, and builds the systems and processes required to scale. In parallel, it leads cross-functional special projects that unlock growth, improve efficiency, and strengthen the overall retail model. As a senior leader, this position partners closely with executive leadership to translate strategy into execution—ensuring strong financial performance while advancing Goodwill’s mission.

Requirements

• Valid California Driver’s License, liability insurance, and a DMV record acceptable to Goodwill’s insurance company.
• Ability to attend business meetings and work extended hours.
• Travel on organizational business as required.
• 10+ years of multi-unit retail leadership experience
• Proven ability to drive revenue growth and operational performance.
• Strong financial acumen with KPI and P&L ownership.
• Experience leading cross-functional initiatives or special projects.
• Track record of building high-performing teams.

Nice To Haves

• Strategic Leadership and Decision-Making
• Change Management
• Talent Leadership
• Retail Operation Management, and DGR Operations
• Financial & Business Acumen
• Supply Chain & Logistics
• Compliance and Risk Management
• Technology and System Proficiency
• Strategic, hands-on leader with a results-oriented mindset.

Responsibilities

• Drive retail performance across the store network.
• Lead high-impact strategic initiatives to enhance operational effectiveness and mission delivery.
• Own key retail KPIs.
• Elevate the customer and donor experience.
• Build systems and processes for scaling operations.
• Lead cross-functional special projects to unlock growth, improve efficiency, and strengthen the retail model.
• Partner with executive leadership to translate strategy into execution.
• Ensure strong financial performance while advancing Goodwill’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed