Special Projects- Director

Ibero-American Action League, Inc.•City of Rochester, NY

About The Position

Under the supervision of the Senior Director of Quality & Performance, the Special Projects Director is responsible for coordinating projects related to the planning, design, and implementation of client electronic systems and program evaluations. This role also leads other related special projects in partnership with the Executive Leadership team at the Ibero-American Action League.

Requirements

Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Accuracy - Ability to perform work accurately and thoroughly.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Developing Others-Ability to teach or foster the development of others, giving constructive feedback and reassurance after problems.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, sexual orientation or job type.
Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
Interpersonal-Ability/desire to understand others’ attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
Training & Presentation Skills.
Reliability - The trait of being dependable and trustworthy.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
A minimum of 5 years’ experience supervising others and leading program services.
A minimum of 2 years’ experience leading at the division level projects.
A minimum of 1 year experience in leading an implementation of client electronic systems.
Valid driver’s license, ability to provide own transportation and travel to various locations.
Experience working with community human services providers.
Must be able to perform all functions with minimal supervision.
Familiar with grant funding requirements.
Perform other duties as assigned by the supervisor.
A combination of training and experience other than the specified, if judged to be adequate for the job, may considered.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Works with internal and external stakeholders to analyze requirements, create specifications, build, test, and implement data and reporting solutions that are needed to support programs.
Monitors user activity across systems and identifies gaps, data integrity concerns, and process improvements.
Provides additional support and training to directors, coordinators, and their teams, as needed and required.
Provides regular maintenance of existing systems in partnership with system’s consultants. To include working with the vendor on systems updates, planning for system changes, and other system updates.
Stays current and attends trainings for system changes and upgrades.
In partnership with program leaders and the IT manager, support user setup, removal, and data systems related tickets.
Works with the executive leadership team and agency directors to write, package, and submit grant requests on an ongoing basis.
Creates and standardizes the curation of agency information for the purposes of fulfilling various grant application requests, including standard information such as an overview of the agency, history, and standard supporting documentation.
Aligns Ibero with local, county, and state efforts to integrate systems, where appropriate.
Works in collaboration with staff members on any other initiatives that may arise.
Lead implementation projects for all electronic client systems across the enterprise.
Works closely with the Quality Operations Coordinators to ensure internal controls are established in all electronic client systems.
Represent Ibero in meetings and any other community related activities.
Any other duties assigned by the supervisor.