Senior Director of Clinical Operations

Nema Health•,

1d•$155,000 - $185,000•Remote

About The Position

Nema Health is a specialty mental health provider focused on delivering evidence-based treatment for trauma and PTSD. Our model combines rigorous clinical care with operational innovation to help patients access high-quality trauma treatment at scale. As Nema enters its next stage of growth, we are investing deeply in the systems, infrastructure, and operational rigor required to scale access to high-quality trauma care while preserving an exceptional patient and provider experience. We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth. This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment.

Requirements

8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field
3+ years of experience leading managers and operational teams
Demonstrated success building and scaling operational systems, processes, and performance management frameworks
Strong experience with capacity planning, workforce planning, utilization management, and operational forecasting
Experience partnering closely with clinical leaders in a healthcare environment
Strong analytical and problem-solving skills with the ability to translate data into operational action
Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities
Excellent communication, influence, and executive presentation skills
Ability to operate effectively in ambiguity and build structure in a rapidly evolving environment
Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations

Nice To Haves

Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges.
Demonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomes.

Responsibilities

Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider capacity, and operational execution remain aligned as the organization scales.
Own operational performance across the patient journey from intake through ongoing care
Improve patient access, throughput, care continuity, and delivery efficiency
Develop scalable operational processes that support growth while maintaining quality and patient experience
Establish operating mechanisms that drive accountability, visibility, and continuous improvement
Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes
Own provider capacity strategy and utilization performance
Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans
Develop forecasting models that align provider supply with patient demand
Support market expansion planning and operational readiness efforts
Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes
Own the operational metrics and performance drivers that influence patient access, engagement, retention, and revenue realization.
Monitor and improve key operational metrics, including: Time to first appointment, CE occurrence, CE-to-treatment conversion, Session occurrence, Time to sixth session, Provider utilization, Patient retention, Revenue realization
Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes
Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey
Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making.
Develop KPI frameworks, dashboards, and operating reviews that drive accountability and performance
Translate operational data into actionable recommendations for leadership
Partner with Finance on forecasting, capacity planning, and growth planning
Support executive decision-making through operational analysis and strategic insights
Establish reporting and performance management systems that scale with the organization
Lead operational improvement efforts that enhance efficiency, scalability, and patient experience.
Identify opportunities to improve workflows, systems, and operational processes
Partner with Product and Engineering to improve scheduling systems, automation, reporting, and operational tooling
Lead operational experimentation and process improvement initiatives
Evaluate new care delivery models and operational approaches that improve outcomes and efficiency
Foster a culture of continuous improvement across Clinical Operations
Build and lead a high-performing Clinical Operations function capable of supporting Nema's next stage of growth.
Lead, coach, and develop managers and operational team members
Establish clear accountability, performance expectations, and operating rhythms across the function
Partner with executive leadership on organizational design, workforce strategy, and future operational capabilities
Build the structure, processes, and leadership capacity needed to scale Clinical Operations effectively
Foster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and Growth