Senior Director, Managed Review

Lighthouse Document Technologies Inc• Remote, Remote, US, Remote

1d•$157,632 - $208,862•Onsite

About The Position

The Senior Director, Review Management is responsible for driving solution execution, client success & retention, and growth of AI/advanced analytics-enabled review offerings through leadership of the Review Management team within the Review & Advanced Analytics team. This dynamic leader develops and guides strategic goals, financial performance, organizational development, and operational excellence of Managed Review and is devoted to the design and implementation of innovative, analytics-driven workflows that reduce the volume, time, and costs associated with linear review conducted by Lighthouse (via preferred partners) while maintaining or improving overall review quality and ROI. The mandate of the role is, along with other R2A leaders, to position Lighthouse as the leading provider of AI/analytics-driven review in the eDiscovery industry through the continuous adoption of best-in-class technologies and innovative workflows that reduce the need for eyes-on attorney review.

Requirements

10+ years leading teams responsible for managed review projects in the context of early case assessment, complex litigation, arbitration, and internal and governmental investigations
Outstanding track record of developing review processes, workflows, and programs adopting data analytics and technology-assisted review to optimize linear review
Demonstrated expertise, comfort, and facility with understanding and explaining technical concepts and issues common to eDiscovery, such as technology-assisted review, machine learning, corpus analysis, email threading, and other data analytics
Experience in leading client facing, consultative professional service engagements is required
Success in nurturing and growing corporate client relationships is required
JD required
Demonstrated experience managing and motivating multiple teams to deliver outstanding performance, with high morale and low attrition
Extensive experience designing and implementing complex managed review workflows accelerated and optimized by advanced analytics technologies (e.g., Relativity Analytics, Brainspace, Matter Analytics, Blackout, etc.)
Partner development, including deal negotiation, metric establishment and monitoring, billing, etc.
Sophisticated understanding of unit economics, pricing, and profitability
Effective at driving projects to completion in collaboration with cross-functional teams
Fluency with solution delivery to both enterprise clients and outside counsel
Multi-geography delivery, with teams operating cross border
Ability to manage changing and conflicting internal and client priorities
Detail oriented with the ability to keep focus on the broader project scope and initiatives contemporaneously with company or segment-wide needs
Ability to communicate in multiple forums and with stakeholders including project team, management, client, and sales prospects
Strong analytical, organizational and project management skills
Excellent verbal and written communication skills

Nice To Haves

consulting or data science experience preferred

Responsibilities

Creates strategic vision, drives product definition, and develops execution plan for Managed Review offerings, and is accountable for the performance and results of Managed Review teams
Is Lighthouse’s internal and external voice for Managed Review
Provides strategic leadership to Managed Review teams, and creates an organizational strategy for successful implementation of enterprise-level work and scalable growth
Owns relationship with linear review providers in all areas, including discussions and negotiations related to pricing, capacity, training, performance (expectations, escalations, and remediation strategies), QBRs, and generation of new services
Works across organization to help establish and maintain a high-growth pipeline of Managed Review opportunities and engagements to deliver advanced value to new and existing Lighthouse clients
Ensures effective collaboration with Sales, Marketing, and all Service Delivery departments to drive success for our clients via adoption of Managed Review offerings
Develops and successfully implements plan to establish continuous innovation and improvement within Managed Review teams to deliver market-leading value, results, and services
Is key stakeholder and input driver for Product Development as they provide differentiated, world-class technology to deliver Managed Review solutions
Establishes Lighthouse as a trusted advisor to our clients through regular and reliable communication as well as creative problem solving and solution design
Serves as internal and external subject matter expert related to technology-enabled and AI/analytics-driven linear review workflows
Monitors Managed Review projects to establish priorities and ensure all client objectives are met
Assists in ongoing assessment of revenue and service metrics of Managed Review team
Creates processes to establish workflows and best practices for Managed Review departments
Continues to build and retain a high-performing team through strong leadership, personnel management, and professional development opportunities
Provides vision, leadership, direction and coaching to ensure continuous and successful employee development
Develops and maintains departmental processes and recommendations on talent, capacity, and tools needed to support service delivery and enable scalable growth
Leads departmental managers in the provision of 1:1's, mid-year and annual performance reviews, reporting, administration, training and mentoring, and providing management feedback to leadership team
Management duties include supervision of exempt and/or non-exempt staff. This includes, but is not limited to, conducting performance evaluations and improvement plans, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, taking disciplinary action, and interviewing candidates for open positions.