Director, Managed Services
About The Position
Huron Consulting Group is seeking a Digital Consulting Director – PeopleSoft Managed Services, a key delivery leader responsible for driving execution, client value, and operational excellence across a portfolio of higher-education and enterprise clients. This role ensures high-quality service delivery, strengthens client relationships, participates in pre-sales activities, and delivers consistent performance across PeopleSoft technical and functional managed services engagements, while actively contributing to account growth and overall practice success. The successful candidate may also support additional Oracle Cloud engagements as a Client Success Manager.
Requirements
- 15+ years of experience in Oracle delivery, managed services, or enterprise IT services
- Deep expertise in PeopleSoft and/or Oracle Cloud Infrastructure (OCI)
- Proven experience supporting complex higher-education (large-scale university) or public-sector environments
- Manage offshore team
- Demonstrated leadership experience at the Manager or Senior Manager level
- Strong executive communication, stakeholder management, and problem-solving skills
- Strong business development experience
- Canadian citizenship required for TN visa eligibility (U.S. travel as needed)
Nice To Haves
- Experience supporting large-scale university environments (e.g., University of Central Florida, University of Miami, or similar)
- Strong knowledge of Managed Services delivery frameworks and transition methodologies
- Experience with OCI security, Linux administration, automation tools (e.g., Ansible), and monitoring platforms
- Experience contributing to financial management of multi-year managed services agreements, including forecasting and performance tracking
Responsibilities
- Lead end-to-end delivery for PeopleSoft Managed Services clients, ensuring exceptional service quality and client satisfaction
- Drive day-to-day operations across OCI, PeopleSoft, and Oracle Cloud environments, ensuring SLA performance, proactive risk management, and continuous improvement
- Manage 10+ offshore team members
- Build and maintain trusted client relationships, effectively managing escalations, supporting renewals, and advancing service roadmaps
- Partner with Engagement Directors, CSMs, and Delivery Managers to optimize resource planning, utilization, and margin performance
- Actively monitor and influence financial outcomes, including revenue, contribution margin, and account growth opportunities
- Lead and support complex transition activities, including OCI migrations and production stabilization, ensuring seamless client onboarding and service continuity
- Develop, mentor, and inspire team members, fostering a high-performing, accountable, and collaborative delivery culture
- Lead expansion within existing accounts through close Sales partnership, presales execution, and team growth to support renewals and new Managed Services engagements.
- Perform business development in AMS, particularly within the Education industry and the HCM/Students space.
Benefits
- medical
- dental
- vision coverage
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave
- adoption assistance
- Wellness Program
- free annual health screenings and coaching
- bank at work
- on-site workshops
- ongoing programs recognizing major events in the lives of our employees throughout the year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
