Senior Director, Lender Success

Splash Financial•Cleveland, OH

2d•$170,000 - $250,000•Remote

About The Position

Splash Financial is seeking a leader to grow its lender partnerships and the team that supports them. The role will develop relationships with prospective lenders and help existing partners identify opportunities to expand and improve performance. Reporting to the SVP, Operations, the Senior Director will collaborate with teams across the business to turn partner priorities into successful launches, stronger results, and lasting relationships. The position will shape lender partnership strategy and build the team practices and processes needed to support Splash’s growth. The role leads and develops the Lender Success team, establishes goals and consistent ways of working, and manages key lender relationships. It also partners across Product, Engineering, Operations, Legal, Compliance, Business Development, and Credit to support onboarding and initiatives, resolve escalated issues, and analyze portfolio performance and returns. Splash is a remote-first, startup-style company. The role offers a base salary of $170,000 to $250,000 annually, with final compensation based on location, experience, and skill level.

Requirements

Experience developing and managing lender or financial institution partnerships, including securing new relationships and growing existing accounts.
Experience managing and developing a team, setting clear priorities, and holding people accountable for results.
Strong relationship-building and communication skills, including experience working with senior stakeholders, navigating complex discussions, and resolving partner concerns.
Experience leading initiatives across business, technical, and operational teams and translating partner needs into clear requirements and action plans.
Understanding of lending operations and ability to use performance data, business judgment, and partner feedback to identify opportunities and make decisions.
Experience managing a loan portfolio and deep understanding of the metrics that affect returns; must be comfortable serving as subject matter expert and leading presentations.

Responsibilities

Develop new lender partnerships with the Business Development team, guiding opportunities from initial discussions through launch.
Own key lender relationships, create account plans, and lead discussions about performance, priorities, and partnership expansion.
Lead, coach, and develop the Lender Success team; set goals and expectations and establish consistent relationship-management practices.
Collaborate with Product, Engineering, Operations, Legal, and Compliance on lender onboarding and partner initiatives, and resolve escalated issues.
Establish and track measures of partnership success; use data and lender feedback to guide decisions and report opportunities, risks, and results to leadership.
Partner with Credit to provide detailed analysis of performance trends and return on investment.
Manage loan portfolio performance and present analysis as a subject matter expert.