Senior Director, Lender Success

Splash Financial•Cleveland, OH

1d•Remote

About The Position

Splash Financial is seeking a Senior Director of Lender Success to lead and grow its lender partnerships and the team that supports them. The role will develop relationships with new lenders, identify growth opportunities with existing partners, and shape how partnerships develop and perform. Reporting to the SVP, Operations, this leader will work across the business to turn partner priorities into successful launches, stronger performance, and lasting relationships. They will also lead and develop the Lender Success team, setting clear goals and consistent practices as Splash grows.

Requirements

Experience developing and managing lender or financial institution partnerships, including a track record of securing new relationships and growing existing accounts.
Experience managing and developing a team, setting clear priorities, and holding people accountable for results.
Strong relationship-building and communication skills, including experience working with senior stakeholders, navigating complex discussions, and resolving partner concerns.
Experience leading initiatives across business, technical, and operational teams and translating partner needs into clear requirements and action plans.
Understanding of lending operations and ability to use performance data, business judgment, and partner feedback to identify opportunities and make decisions.
Experience managing a loan portfolio and deep understanding of the metrics that impact returns; ability to serve as the subject matter expert and lead presentations.

Responsibilities

Work with the business development team to pursue strategically aligned lender opportunities, build prospective partner relationships, and guide partnerships from initial discussions through launch.
Own key lender relationships, develop account plans, and lead discussions about performance, priorities, and opportunities to expand partnerships.
Set goals and expectations for the Lender Success team, coach and develop team members, and establish consistent relationship management, communication, and follow-through practices.
Coordinate with Product, Engineering, Operations, Legal, and Compliance on lender onboarding, partner initiatives, and escalated issues.
Establish and track measures of partnership success; use performance data and lender feedback to guide decisions and communicate opportunities, risks, and results to leadership.
Partner with Credit to analyze performance trends and return on investment across the portfolio.