Senior Director, Learning Experience Design

UKG • ,

7d

About The Position

Lead Customer Experience (CX) Curriculum Development and own the end-to-end curriculum strategy for all customer-facing roles and programs. Build and run a high-performing Curriculum Development organization that designs product and role-based learning, certifications, and content lifecycle standards; partner closely with Learning Business Partners, Product, Adoption & Value, Delivery, and GTM to ensure curricula drive measurable business outcomes.

Requirements

• 12+ years of experience in enterprise learning, curriculum development or enablement with progressive leadership (including people managers).
• 5+ years building and managing curriculum functions or large instructional design teams.
• Demonstrated experience with product learning at scale in a SaaS environment (role-based programs, certifications).
• Strong understanding of adult learning, assessment design, localization, and content production workflows.
• Experience with content generation and localization at scale, including translation management and learning tool ecosystems (e.g., authoring tools, LCMS, DAM, review/QA workflows), plus administration and integration experience with large LMS platforms.
• Hands-on experience applying generative AI to learning/content development (e.g., AI-assisted authoring, summarization, scripting, localization/translation workflows) with clear quality controls and human review.
• Ability to design AI-enabled learning and customer experiences (personalized journeys, recommendations, in-product guidance, and support content) and to measure impact through experimentation and analytics.
• Experience setting KPIs and dashboards that measure learning impact and business outcomes.
• Bachelor’s degree required

Nice To Haves

• Advanced degree preferred.
• Experience in a SaaS or HR-tech environment.
• Experience with certification programs and large-scale curriculum strategies.
• Experience implementing AI-enabled learning/content platforms or workflows (e.g., content tagging/metadata, knowledge systems, prompt frameworks, and governance for accuracy, privacy, and brand voice).
• Change management certification (Prosci or similar) or program management certification.

Responsibilities

• Own the CX curriculum strategy and 12–18 month curriculum roadmap; ensure alignment with product roadmaps, GTM priorities, and customer success outcomes.
• Lead and scale the Curriculum Development organization (managers and ICs across Curriculum Strategy & Design, Product Learning Development, Internal/Partner Development, Localization & Translation, Media Design). Set standards, hiring plan and budget.
• Establish and operate curriculum governance, design standards, competency frameworks, and role-based learning paths (including certification and assessment strategy).
• Translate business and LBP inputs into prioritized curricula and programs; manage intake/prioritization with Strategic Planning & Enterprise Alignment and Learning Business Partners.
• Drive product learning development for releases: define learning scope, acceptance criteria for release readiness, authoring standards, and launch enablement.
• Embed assessment design and valid proficiency measurement into curricula (pre/post assessments, scenario assessments, on-the-job evaluations).
• Ensure localization and accessibility requirements are integrated into design decisions and delivery timelines.
• Optimize content production workflows and toolset (authoring, translation, review cycles), collaborating with Innovation & Knowledge Strategy to automate where possible.
• Oversee the Learning AI strategy in partnership with Innovation & Knowledge Strategy: apply generative AI to enhance content creation, personalization, and customer learning experiences while establishing quality, governance, and responsible-use standards.
• Manage external vendors/contractors for large production work and oversee vendor selection and performance.
• Provide executive reporting on curriculum investments and business impact; build business cases for resourcing and tooling.

Benefits

• flexibility that’s real
• benefits you can count on
• performance-based bonus plan
• restricted stock unit awards
• Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior