Senior Director, IT

Moloco • Menlo Park, CA

22d • Hybrid

About The Position

Moloco is a rapidly growing company that builds powerful AI advertising solutions. The Senior Director, IT will lead Moloco's global IT strategy, operations, and employee technology experience. This role involves building and scaling secure, reliable, and cost-effective services across the Americas, EMEA, and APAC. The position will focus on the responsible and scalable integration of AI into daily workflows, leading a global team of IT managers and engineers responsible for end-user computing, collaboration, and core corporate infrastructure. This role requires close partnership with Security, Workplace, People, and Finance to ensure robust systems that align with business and security priorities. As a member of the leadership team, the Senior Director will set the direction for how technology and AI enable Moloco's mission, acting as a strategic advisor to executive leadership and business units on technology strategy, IT transformation, and AI adoption. The role also involves influencing company culture, ensuring technology is a competitive advantage, and helping leaders understand the implications of emerging technologies.

Requirements

• 12+ years of progressive IT experience, including 5+ years leading global IT teams in a high-growth, technology-driven company.
• Demonstrated success leading end-user computing, collaboration platforms, and office IT/AV at scale across multiple regions.
• Deep understanding of enterprise SaaS ecosystems, identity and access management, device management (e.g., MDM), and network infrastructure.
• Experience operating in a security-first environment, partnering with CISO/GRC teams and supporting relevant compliance frameworks (e.g., SOC 2, ISO 27001, GDPR, SOX).
• Proven ability to build and lead distributed teams, including managers and individual contributors, across multiple time zones.
• Strong stakeholder management and communication skills, comfortable engaging with executives and cross-functional partners.
• Track record of driving operational excellence, automation, and process maturity in IT service delivery.
• Hands-on experience with AI/ML tools, platforms, or infrastructure; familiarity with LLMs, generative AI, prompt engineering, or AI integration in enterprise settings is a strong plus.
• Experience developing governance, security, and adoption strategies for emerging technologies in fast-moving environments.
• Experience serving as a strategic advisor to executive leadership on IT and digital strategy; track record of shaping organizational strategy through technology leadership.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

Nice To Haves

• Advanced degree and/or certifications (e.g., ITIL, CISCP, CISM) are a plus.

Responsibilities

• Define and drive a multi-year IT strategy and roadmap aligned with Moloco's growth, security posture, and hybrid/remote working model.
• Partner with the CISO and cross-functional leaders (Security, Workplace, People, Finance, Engineering) to ensure IT capabilities support business priorities.
• Translate business goals into clear IT objectives, success metrics, and investment plans.
• Serve as a thought leader and trusted advisor to the executive team and business units on technology strategy, innovation priorities, and digital transformation.
• Develop and champion an IT-led AI adoption roadmap, including tooling strategy, pilot programs, change management, and rollout plans.
• Build and mentor IT team capabilities in AI operations, model management, prompt engineering, vendor evaluation, and tool troubleshooting.
• Monitor and evaluate emerging AI trends, tools, vendor landscape, and competitive developments.
• Serve as the visible champion and trusted advisor for responsible AI integration, communicating vision and best practices.
• Lead global IT operations across Americas, EMEA, and APAC, overseeing regional IT managers and support teams.
• Own the IT service catalog and end-to-end service management processes.
• Establish and manage SLAs and KPIs for responsiveness, reliability, and employee satisfaction.
• Oversee help desk, endpoint management, collaboration tools, identity and access management, office IT, and AV support.
• Own the architecture and operations of Moloco's corporate IT infrastructure, including networks, Wi-Fi, VPN, device fleet, and core SaaS platforms.
• Drive standardization, automation, and lifecycle management for hardware, software, and configurations.
• Partner with Security and Engineering on zero-trust, identity-first approaches and secure-by-default configurations.
• Implement and enforce IT security policies, device management standards, and access controls.
• Support audit, risk, and compliance efforts through strong IT controls, documentation, and evidence gathering.
• Lead IT incident response for technology-related disruptions and collaborate with Security on security incidents.
• Ensure AI-related security and compliance requirements are integrated into IT governance, data handling practices, and vendor risk assessments.
• Manage and grow a high-performing global IT organization, including IT managers and engineers.
• Clarify roles, goals, and career paths; provide regular coaching, feedback, and development opportunities.
• Foster a culture of ownership, transparency, and continuous improvement.
• Own IT budget planning and spend management.
• Lead IT aspects of company-wide rollouts, ensuring smooth change management and adoption.
• Partner with Workplace, People, and L&D to create clear guides, training, and communications.
• Act as a visible, trusted partner to leaders and employees, helping teams work more effectively through technology and responsible AI integration.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits and perks
• Up to 12 scheduled paid holidays per calendar year
• One Thrive Day off per quarter
• Flexible Time Off (FTO)
• Bonus and equity awards (eligibility and amounts determined by performance and plan terms)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior