Senior Director - Information Technology

Calgary Co-operative Association Limited•Calgary, AB

About The Position

The Senior Director, Information Technology is a pivotal senior leadership role within Calgary Co-op's digital and technology organization. Reporting to the SVP - Digital, Member & Information Technology, this executive owns strategic and operational leadership across five key domains: Infrastructure & Network, Cybersecurity, Engineering, IT Operations & Service Delivery, and IT Governance, Risk & Compliance. This leader bridges long-range technology strategy with disciplined day-to-day operational execution — a rare combination that is essential in a complex, member-owned retail enterprise. You will partner closely with Senior Vice President and peer business leaders to translate Calgary Co-op's strategy into actionable technology roadmap, while ensuring the reliability, security, and scalability of the systems our members and teams depend on. This is a hands-on senior leadership role that demands both credibility on the whiteboard and accountability at the delivery level.

Requirements

15+ years of progressive IT leadership experience, with at least 5 years at Director-level or above overseeing multi-disciplinary teams at enterprise scale.
Demonstrated track record of developing and executing multi-year technology strategy in organizations with significant operational complexity or geographic distribution.
Deep expertise across two or more key domains: Infrastructure/Network, Cybersecurity, Software/Application Engineering, IT Operations, or IT Governance, Risk & Compliance — with the strategic breadth to lead across all domains.
Proven ability to manage multi-million-dollar IT budgets and lead complex vendor and partner ecosystems.
Track record of building high-performing technology organizations — including talent development, organizational design, and culture-building.

Nice To Haves

Experience in enterprise retail, consumer goods, distribution, or operationally intensive environments is strongly preferred.

Responsibilities

Oversee the full lifecycle of enterprise network, server, and hybrid cloud infrastructure — balancing on-premises reliability with scalable cloud platforms — while driving automation, IaC adoption, capacity planning, vendor management, and ensuring robust DR/BCP readiness.
Define and lead the enterprise cybersecurity strategy, governance, and risk posture — overseeing IAM, threat detection, and incident response teams — while ensuring regulatory compliance (PCI-DSS, SOX, PIPEDA), managing third-party risk, and communicating security posture to executive leadership.
Lead software engineering, enterprise architecture, and platform teams across core retail systems (POS, ERP, eCommerce, loyalty) — driving Agile/DevSecOps practices, API-first design, architectural standards, and disciplined portfolio management in partnership with business stakeholders.
Own the enterprise ITSM function — including service desk, incident, problem, and change management — driving SLA governance, ITSM tooling maturity, major incident response, and continuous improvement of service delivery across all cooperative locations and users.
Define and govern the IT policy, standards, and risk management framework — maintaining the IT risk register, ensuring regulatory compliance (PCI-DSS, SOX), overseeing vendor due diligence, and maturing BCP/DR programs in alignment with enterprise risk appetite.
Build and lead a high-performing IT leadership team while serving as a strategic thought partner to management — owning the IT operating and capital budget, driving multi-year technology roadmaps, and championing organizational change across diverse stakeholder groups.
Translate emerging technology trends (AI/ML, zero trust, composable architecture) into practical, business-aligned roadmaps — leading annual IT strategic planning, cultivating an innovation pipeline, and providing executive and Board-level visibility into technology performance and value delivery.
Accountable for IT operating and capital budgets across all domains — partnering with Finance to deliver forecasts and performance targets while driving profitability through cost discipline, vendor negotiations, and operational excellence.