Information Technology - Senior Director/Director Engineering, Retail Technology

Aritzia • Seattle, WA

1d • Onsite

About The Position

Aritzia is growing, and our Retail Technology team is growing with it. This is a unique opportunity to lead the engineering engine powering Everyday Luxury within the four walls of our boutiques. As the Senior Director/Director, Engineering for Retail Technology, you will be the champion of “how” and “how well” we build – ensuring that the technology behind the scenes is as seamless and elevated as the boutique experience itself. You will lead the technical execution of our retail roadmap, ensuring our systems — from store operations to omnichannel integrations — are scalable, resilient, and, above all, simple. You will act as a strategic bridge, partnering with cross-functional digital teams to ensure seamless client journeys like BOPIS, while relentlessly removing technical friction for our Style Advisors. With people at the heart of everything we do, you will support your high-potential team to grow rewarding careers at Aritzia — while enjoying one yourself.

Requirements

• Expert understanding of the software and hardware lifecycle in a premium retail environment, including POS, Payment Terminal standards (PCI/P2PE), and Clienteling.
• Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Proven ability to influence and collaborate with peer engineering orgs (i.e., Digital) to achieve shared outcomes without direct authority.
• A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Strong understanding of SRE, automation, and observability (e.g., Datadog, New Relic) in a global, high-uptime retail environment.
• The ability to translate complex technical roadmaps into business value and lead high-potential talent through Aritzia’s leadership principles.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value

Responsibilities

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies, ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools, with a goal to reduce cognitive load for associates in our boutiques, returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS, Handhelds, and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure, seamless payments.
• Orchestrate omnichannel integration – act as the primary technical partner to the Digital team, ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an “Edge-first” store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

Benefits

• Product Discount
• Baby Leave Program
• Aritzia Virtual Wellness
• Amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• Snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed