Senior Director, Information Systems - Regional (RCIO)

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

The Senior Director, Information Systems – Regional (RCIO) provides executive leadership for regional technology strategy, information systems operations, cybersecurity, infrastructure, service delivery, and digital transformation across assigned markets and facilities. This role serves as the senior technology executive for the region and is accountable for aligning enterprise technology strategy with market priorities while ensuring reliable, secure, and effective technology services that support patient care, operational excellence, financial performance, clinician experience, and organizational growth. The RCIO serves as a trusted advisor to Market CEOs, Chief Nursing Officers, Chief Medical Officers, Chief Operating Officers, physician leaders, and operational executives. This position develops strong partnerships with Regional Directors of Clinical Informatics to ensure technology solutions effectively support clinical workflows, governance, adoption strategies, optimization initiatives, and organizational transformation goals. The RCIO leads Regional IT leaders and technology teams, oversees multiple concurrent strategic initiatives, and ensures alignment between regional business objectives and enterprise Digital Technology priorities.

Requirements

Bachelor's Degree in Information Technology, Computer Science, or related field required
10-15 years of Progressive healthcare information systems or other related experience required
7-10 years of leadership experience in an IT management position required
3-5 years of Multi-facility or regional healthcare technology leadership experience required
Advanced understanding of healthcare operations, clinical workflows, and information technology strategy.
Strong knowledge of infrastructure, networking, cybersecurity, cloud technologies, enterprise applications, and digital transformation principles.
Strong communication skills with the ability to influence executive, clinical, and operational leadership teams.
Proven ability to execute regional technology strategies while aligning enterprise and market priorities.
Strong analytical skills to optimize operational performance and drive long-term organizational improvements.
Ability to manage competing priorities and deliver operational results in a complex healthcare environment.
Ability to identify and resolve complex regional technology, operational, and organizational issues effectively.
Highly skilled in fostering cross-functional collaboration across departments, service lines, facilities, and executive teams.
Demonstrated expertise in technology governance, portfolio management, and organizational change leadership.
Effective people management capabilities to lead, mentor, and develop high-performing technology leaders and teams.
Strong team-building skills that promote a collaborative, inclusive, and highly engaged culture.
Demonstrated success partnering with Clinical Informatics leaders to support technology adoption, optimization, and clinician engagement initiatives.
Demonstrated ability to communicate technology strategy in business-focused terms to executive stakeholders.

Nice To Haves

Master's Degree in Information Technology, Computer Science, or related field preferred
3-5 years of Executive leadership advisory experience and participation in governance structures preferred
3-5 years of Acquisitions, divestitures, mergers, or organizational integration experience preferred
Industry certifications such as TIA, ITIL, Cloud. or related certifications preferred

Responsibilities

Leads and mentors Regional IT Directors, Managers, and technology leaders through consistent leadership practices and accountability.
Defines organizational structures, staffing strategies, and workforce capability requirements aligned with regional and enterprise priorities.
Recruits, develops, and retains high-performing technology talent.
Partners with Human Resources and executive leadership on workforce planning, succession planning, and leadership development initiatives.
Fosters a collaborative, service-oriented, and highly engaged team culture.
Promotes accountability, innovation, continuous improvement, and operational excellence across regional technology teams.
Oversees regional technology operations including infrastructure, networking, telecommunications, cybersecurity, end-user support, and application support services.
Ensures delivery of reliable, secure, and cost-effective technology services across hospitals, ambulatory locations, and physician practices.
Establishes service level expectations and monitors operational performance using defined metrics and performance indicators.
Ensures compliance with enterprise standards, regulatory requirements, cybersecurity policies, and organizational procedures.
Leads business continuity, disaster recovery, and technology resiliency planning efforts within the region.
Drives operational excellence through standardization, automation, process improvement, and technology optimization initiatives.
Establishes and maintains a strategic partnership with Regional Directors of Clinical Informatics to align technology capabilities with clinical and operational priorities.
Collaborates on initiatives supporting patient safety, quality outcomes, clinician experience, workflow optimization, and operational performance.
Ensures Information Systems resources effectively support clinical application implementations, upgrades, testing, optimization, and issue resolution activities.
Participates in governance forums supporting clinical applications, prioritization, and technology investment decisions.
Partners with Clinical Informatics leadership to support adoption strategies, organizational change initiatives, and clinician engagement efforts.
Collaborates to gather and address physician, nursing, and operational feedback regarding technology solutions and user experience.
Supports enterprise initiatives designed to reduce clinician burden, improve technology usability, and increase adoption of digital solutions.
Ensures technology strategies support regulatory requirements, patient safety initiatives, and organizational quality goals.
Represents regional technology operations in executive governance committees and enterprise Digital Technology forums.
Oversees market technology demand management, intake processes, prioritization activities, and portfolio governance.
Evaluates strategic trade-offs involving funding, resources, timelines, and organizational priorities.
Resolves escalated issues impacting regional technology programs, operational performance, and project delivery.
Ensures regional initiatives align with enterprise architecture, cybersecurity, application, and infrastructure standards.
Provides executive reporting regarding portfolio performance, risks, dependencies, service levels, and strategic outcomes.
Develops and manages regional technology operating and capital budgets.
Ensures responsible stewardship of organizational technology investments and resources.
Oversees vendor relationships, contract negotiations, renewals, service agreements, and performance management activities.
Conducts financial analysis and ROI evaluations for technology initiatives and investments.
Partners with enterprise sourcing and procurement teams to optimize technology spending and vendor performance.
Maintains accountability for project execution within approved budget and timeline expectations.
Serves as the primary regional technology advisor to Market CEOs, executive leadership teams, physician leaders, and operational stakeholders.
Develops trusted relationships with clinical, operational, and administrative leaders throughout assigned markets.
Partners with Quality, Safety, Revenue Cycle, Finance, Human Resources, Clinical Operations, and Clinical Informatics leadership to support organizational priorities.
Facilitates effective communication and coordination between enterprise Digital Technology teams and regional stakeholders.
Supports mergers, acquisitions, divestitures, and organizational growth initiatives.
Promotes shared accountability across Information Systems, Clinical Informatics, and operational leadership teams.