Senior Director, Identity Governance & Administration

Marriott•Bethesda, MD

1d•$151,100 - $239,000•Hybrid

About The Position

The Senior Director, Identity Governance & Administration (IGA) is a key leader within Global Information Security and serves as the service owner for Marriott’s enterprise IGA portfolio and primary representative for workforce identity governance. This role sets the strategy, governance, operations, and modernization direction for the enterprise IGA ecosystem, transforming identity governance into an automated, intelligence-driven capability that supports security, compliance, operational efficiency, and business value at scale. The role oversees delivery, operational performance, and continuous improvement across workforce identity, access lifecycle management, access requests, provisioning, role-based access control, access certifications, entitlement governance, application onboarding, audit readiness, and emerging identity types such as AI, machine, and other non-human identities. It directs distributed internal teams, offshore resources, managed service providers, contractors, and implementation partners, aligning product strategy, delivery, operations, business priorities, security and compliance requirements, funding, and enterprise transformation dependencies across IGA platforms, directory integrations, and related identity services. Marriott Headquarters roles generally support a hybrid work environment and require regular in-office presence at the assigned location. The posting does not identify this particular role as remote.

Requirements

10+ years of progressive experience in Information Technology, Information Security, IAM, IGA, or related enterprise technology disciplines.
5+ years of experience managing teams, cross-functional initiatives, and complex technology delivery.
5+ years of experience with enterprise IGA platforms, including SailPoint IdentityIQ and Saviynt, covering identity lifecycle management, access requests, provisioning, certifications, RBAC, entitlement governance, and application onboarding.
5+ years of experience leading delivery and production operations for business-critical enterprise technology services.
Experience supporting audits, compliance, risk management, control validation, evidence collection, and remediation.
Experience leading global delivery teams, including offshore resources, internal teams, managed service providers, contractors, and multiple technology vendors.
Experience working in a highly matrixed environment with business stakeholders, application owners, infrastructure teams, security teams, vendors, and service providers.
Expertise in enterprise IGA architecture, platforms, operating models, and control frameworks across identity lifecycle management, access requests, provisioning, certifications, RBAC, entitlement governance, policy enforcement, and access reviews.
Knowledge of application onboarding and connector patterns, identity and account correlation, aggregation and reconciliation, automated and manual fulfillment, lifecycle events, approval workflows, role models, certification configurations, and production support requirements.
Knowledge of software delivery and service management across requirements, architecture, design, development, testing, implementation, release, maintenance, incident, problem, change, operational readiness, and service transition activities.
Ability to communicate complex identity, security, risk, and technology topics clearly to technical teams, business stakeholders, control owners, auditors, vendors, and senior leadership.

Nice To Haves

Experience with directory services, identity infrastructure, enterprise integrations, APIs, middleware, cloud services, and authentication or access management technologies.
Experience with ITIL, service management, Agile delivery, JIRA, operational metrics, financial planning, resource forecasting, and vendor governance.
Relevant credentials such as CISSP, CISM, ITIL, PMP, or equivalent industry certifications.

Responsibilities

Own the enterprise vision, strategy, roadmap, operating model, and investment priorities for Marriott’s IGA services.
Serve as accountable Service Owner for the IGA portfolio, balancing business value with security, compliance, user experience, operational excellence, scalability, and long-term sustainability.
Own enterprise service strategy and governance for workforce identity services, including platforms, authoritative identity sources, directory integrations, and related access governance capabilities.
Establish strategic direction, service objectives, and governance for identity lifecycle management, access governance, role management, entitlement governance, certifications, policy enforcement, segregation of duties, analytics, and audit support.
Partner with engineering, operations, and service delivery leaders on service health, stakeholder communications, escalations, change governance, operational readiness, knowledge transfer, and continual improvement.
Lead IGA product portfolio management, including demand management, roadmap development, prioritization, release governance, stakeholder engagement, service transitions, and continuous improvement.
Direct identity governance modernization, including migration priorities, target-state capabilities, adoption plans, operational readiness, and value realization.
Establish enterprise onboarding standards, integration patterns, service requirements, design principles, operational expectations, and governance controls.
Own the evolution of the authorization strategy through a mature RBAC program, including business role models, persona frameworks, ownership structures, certification alignment, and governance processes.
Lead strategy and governance for workforce, machine, AI, and other non-human identities, including lifecycle management, ownership, accountability, risk controls, and compliance.
Champion a zero-touch identity lifecycle vision through automation, orchestration, and policy-based provisioning.
Own certification and review services and ensure alignment with regulatory requirements, audit expectations, risk management objectives, and control effectiveness standards.
Represent IGA services in enterprise transformation programs and align identity requirements, dependencies, priorities, resources, risks, and outcomes with program objectives and business value.
Build strategic partnerships across Human Resources, application teams, infrastructure, authentication, privileged access, service management, audit, compliance, risk, procurement, finance, and business stakeholders.
Translate business objectives, regulatory requirements, and security priorities into service strategies, product roadmaps, investment plans, governance decisions, and measurable outcomes.
Make prioritization and risk-based governance decisions that balance stakeholder expectations, organizational capacity, operational considerations, and strategic objectives.
Govern relationships with internal teams, managed service providers, implementation partners, contractors, and offshore resources through accountability models, performance metrics, service reviews, financial stewardship, and delivery oversight.
Sponsor and oversee compliance, audit, and regulatory initiatives, including SOX, PCI, and SCOUT, ensuring sustainable controls, remediation, risk management, and audit readiness.
Define, monitor, and communicate service delivery, portfolio health, roadmap progress, funding requirements, capacity trends, strategic risks, operational metrics, and key decisions to executive leadership and stakeholders.
Provide leadership across IGA architecture, platforms, operating models, control frameworks, identity services, integrations, and service management practices.
Use business, operational, security, audit, financial, and delivery data to set priorities, evaluate options, manage risk, communicate decisions, and guide investment.
Communicate complex identity, security, risk, and technology topics to technical teams, business stakeholders, control owners, auditors, vendors, and senior leadership.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage for full-time positions
Dental coverage for full-time positions
Vision coverage for full-time positions
Health care flexible spending account for full-time positions
Dependent care flexible spending account for full-time positions
Life insurance for full-time positions
Disability insurance for full-time positions
Accident insurance for full-time positions
Adoption expense reimbursements for full-time positions
Paid parental leave for full-time positions
Educational assistance for full-time positions
Washington employees accrue paid sick leave and PTO and are eligible for a minimum of 9 holidays annually