Senior Director, HR Operations

Pindrop

23h•$200,000 - $230,000

About The Position

This is a builder role at a company that is running at full speed. Pindrop has the people, the product, and the market momentum. What we need now is the operational backbone that matches that ambition- an HR Operations function that is not just keeping the lights on, but actively enabling the business to scale with precision, compliance, and speed. The Director of HR Operations will own the full scope of people operations infrastructure: our HRIS, payroll, domestic and international benefits, immigration, compliance, audits, and the standard operating procedures that make all of it repeatable and scalable. This person will be the operational engine of the People team; the person who makes sure that accuracy and urgency are not in conflict, and that the People function shows up as a genuine business partner to Finance, Legal, IT, and the broader organization. This is not a maintenance role. It is a build role. The infrastructure you design today will support a growth organization tomorrow. The standard for this seat is high, and the impact of getting it right is significant.

Requirements

7+ years of progressive HR Operations experience, with at least 5 years in a senior leadership role at a scaling technology company
Deep, hands-on HRIS expertise, UKG Ready experience is strongly preferred. You have implemented, configured, and optimized an HRIS before, not just used one
Proven ownership of payroll, multi-state compliance, and benefits administration, including international benefits programs and 401k plan administration
Direct experience managing immigration programs including H-1B and green card sponsorships in partnership with outside counsel
Experience managing external audits, including 401k audits, customer compliance audits (SOC 2, ISO, or equivalent), and state/federal regulatory filings
A track record of building compliance training programs that actually change behavior, not just check a box
Exceptional cross-functional partnership skills- you have worked closely with Finance, Legal, and IT and have earned their trust as a subject matter expert, not just a service provider
Strong SOPs discipline- you build documentation that outlasts the person who built it
The operational mindset that accuracy and urgency belong together, you do not sacrifice one for the other

Nice To Haves

Experience at a company scaling for growth- you know what breaks at this stage and how to get ahead of it
Familiarity with AI-enabled HR tools and a genuine curiosity about automation. You are looking for ways to use technology to reduce manual work, not reasons to avoid it
Experience designing total rewards communication strategies and building employee-facing compensation and benefits transparency
PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required

Responsibilities

Lead the team that will design, document, and maintain comprehensive SOPs for every HR Operations process from onboarding and offboarding to payroll changes, benefits enrollment, and immigration filings
Build a process infrastructure that can survive personnel changes, scale with headcount growth, and be audited by external parties at any time
Identify workflow inefficiencies and lead continuous improvement initiatives, the goal is always to reduce manual work, eliminate error risk, and create repeatable operational excellence
Automate where possible, and own the intersection between HR technology and HR process
Be a genuine business partner to Finance, ensuring payroll data, headcount reporting, and benefits costs are accurate, timely, and presented in a format that supports financial planning and decision-making
Partner with Legal on employment matters, immigration filings, compliance questions, and any HR-related risk exposure
Collaborate with IT and Security on system access, data governance, and any HR systems that intersect with the company's security posture
Work closely with the HRBP team to ensure that operational processes support, not slow down, the employee experience and people programs
Serve as the internal subject matter expert when customer or investor due diligence requires HR and people operations documentation
Lead the ongoing optimization of UKG Ready- including module configuration, workflow builds, system integrations, and self-service functionality
Serve as the internal SME and escalation point for all UKG-related questions, issues, and enhancements
Build and maintain system integrations between UKG and downstream tools including payroll, benefits carriers, and finance systems
Own data integrity- audits, error correction, quality controls, and reporting accuracy
Design and deliver manager and employee training on HRIS self-service functionality so the system works for the whole organization, not just HR
Partner with AI Leaders to build AI-enabled self-service agents and automations where they reduce friction and improve the employee experience
Develop and maintain a comprehensive dashboard and system reporting suite that gives Finance, ELT, and functional leaders real-time visibility into people data
Oversee the Payroll and Benefits Manager and end-to-end payroll process — domestic and international — with zero tolerance for errors and an obsessive attention to accuracy
Ensure payroll is fully integrated with HRIS, benefits, and Finance reporting so there is a single source of truth for compensation data
Build and maintain payroll SOPs that can survive personnel changes and scale with headcount growth
Managing the operational execution of annual merit cycles, bonus calculations, and market benchmarking data
Own the full benefits program- medical, dental, vision, 401k, life, disability, and ancillary benefits- from vendor selection and renewal through employee communication and ongoing administration
Manage international benefits programs across all Pindrop employee populations globally, ensuring compliance with local requirements and competitive positioning in each market
Lead the annual benefits renewal process including benchmarking, carrier negotiations, and cost modeling in partnership with Finance
Own 401k plan administration and the annual 401k audit, ensuring the plan is compliant, well-documented, and employees have visibility into their options
Build a total rewards communication strategy so employees understand the full value of their compensation and benefits, not just their base salary
Own all state and federal HR compliance oversight, including multi-state employment law, annual filings, EEO-1, VETS-4212, ACA reporting, and any jurisdiction-specific requirements as Pindrop grows
Oversee immigration- H-1B, L-1, green card sponsorships, and all related filings- in partnership with immigration counsel, ensuring employees and their families are supported through every step of the process
Own customer compliance audits, preparing all required people and HR documentation in response to enterprise customer security and compliance audit requests
Manage benefit audits including the annual 401k audit end-to-end- coordination with auditors, documentation preparation, and remediation of any findings
Oversee the design and deploy company-wide compliance training, including harassment prevention, data privacy, security awareness, and any regulatory requirements, and maintain completion records
Build and maintain an HR compliance calendar so nothing falls through the cracks as the organization scales
Direct the strategy, compliance, and SLA performance of pre-employment operations (background checks, pre-hire screening, and onboarding workflows), guiding the People Systems Specialist who executes day-to-day delivery.
Lead, develop, and grow the HR Operations team, currently including a Operations Specialist, Sr. Manager, Payroll and Benefits Manager, and any office facilities personnel as the function scales with the business
Build a team culture where accuracy and urgency are not in conflict, where the standard is high, the pace is fast, and the team is proud of the work they put out
Develop team members' skills and career trajectories with the same intentionality you bring to your own work