Senior Director, GM Escapia

Expedia•Austin, TX

45d•Onsite

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. General Manager, Escapia Introduction To the Team: Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. Expedia Group is seeking an experienced, results-oriented General Manager for Escapia to lead and drive growth in our property management software business and lead the business into a new direction. Escapia is a market leading software for professional vacation rental managers. Our tools provide essential technology for highly effective management of business operations, as well as results-oriented distribution and marketing, to drive success for our customers. Make An Impact! The General Manager will own the strategic vision, commercial models, technology advancement, go-to-market plans, branding initiatives and global expansion of our Escapia software. By aligning sales, customer service, product, marketing and engineering, the General Manager will need to work with executive leadership teams to gather the proper resources and support to execute the vision and new strategy. The General Manager, Escapia is based at Vrbo’s global headquarters in Austin, TX.

Requirements

Designing and delivering technology-driven business solutions to small and medium-sized software businesses.
Previous experience in business/organization change management.
Migrations, consolidations and integrations, impacting both customers and employees
Experience managing multiple teams across different locations, including international teams. Current teams reside in Denver, Seattle, Austin and Australia
Travel on a regular basis to various office locations, including occasional international travel
Marketing and re-branding during strategic redirection
Leading and developing teams in a matrix organization; requiring the ability to influence and execute across direct and indirect teams
Presenting in front of large audiences, including internal stakeholder meetings as well as external conference and market events
Identifying, hiring, training, developing, and retaining a strong team across multiple locations
Driving large scale change in a fast-paced environment
Successfully building positive, collaborative relationships with internal and external partners and customers
Developing a positive corporate culture in line with organizational values

Nice To Haves

Previous experience with mergers and acquisitions a plus
P&L ownership/management experience

Responsibilities

Lead the Escapia Software business strategy & execution towards a new solution with maximization of competitive advantage on both technology and commercial terms; and in support of Expedia’s organization-wide vision and objectives
Create new commercial terms for the business that will drive revenue based on Expedia and Vrbo business initiatives and positioning the software competitively in the market
Ensures alignment between people, processes, goals and strategies to drive precise execution of business objectives, especially in achieving alignment on the new strategy and business model
Determine key business KPIs and report metrics to track the success of current business as well as the new business model moving forward.
Provides leadership and direction to the leaders of the Escapia Software Marketing and Sales teams to meet or exceed acquisition and account management goals; as well as to the leader of the Customer Support team to ensure the highest levels of customer satisfaction, service delivery and new customer onboarding
Builds an inspiring culture by attracting, developing, and retaining talented team members. Encourages a culture of excellence by setting high standards, providing experienced mentorship, holding people accountable for excellence, and recognizing and rewarding top performance
Works in partnership with the product management and development teams to establish a compelling product vision and roadmap. Assist in holding these teams to jointly agreed upon goals for the new strategic vision as well as product roadmaps items moving forward.
Ensure that the software stays ahead in development by partnering with engineering and product teams to leverage Expedia & Vrbo insights and technology advancements
Serves as an influential leader for the external market, among customers, corporate partners, and the industry as a whole. Cultivates and drives innovation, as well as effective, efficient execution of processes and programs