Club Director (GM)

Aramark•New York, NY

1d•$120,000 - $135,000•Onsite

About The Position

The Club Director is responsible for overseeing the day-to-day operations of multiple concepts within the project, including management of general manager(s), financial direction, business acumen, and members' satisfaction with the experience. The leadership must demonstrate the ability to inspire a team of mid- and senior-level managers while collaborating with membership services to execute the world-leading food and beverage program. From the critical path to daily management briefings, the Director's awareness in high-level management with multiple partnership collaboration is a must. LifeWorks Restaurant Group is a hospitality-driven restaurant company built for the modern workplace. We design and operate chef-led cafés, catering programs, and food experiences that go far beyond transactions, creating moments of connection, culture, and care in everything we do. Rooted in culinary excellence and powered by creativity, LifeWorks brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve. Our work lives at the intersection of hospitality and strategy, elevating everyday dining, strengthening workplace culture, and turning food into a meaningful part of how organizations engage their teams.At LifeWorks, people make the difference. That belief shapes how we lead, how we partner, and how we bring hospitality to life across every café, every campus, and every client relationship.

Requirements

Minimum of 3 years in a director position of food & beverage industry (consulting not included)
Experience in leading multiple concepts, combined minimum of $20M in annual revenue
Director level-plus F&B management experience (restaurant group experience is a must)
Forbes Service Standards training required
Michelin Restaurant experience required
Fluent in English in written and verbal
Budgeting and FP&A skills set
Ability to multi-task with maximum efficiency
Advanced food and beverage knowledge
Ability to mentor leadership level team members

Nice To Haves

2nd language preferred but not required
Continuous Improvement Training (Six Sigma) preferred
Advanced emotional intelligence awareness
Adobe, Microsoft, Resy, UpServe, TripleSeat, and other operations related application knowledge

Responsibilities

Co-drive critical path from pre-construction phase and on
Create member oriented service model to provide unique guest experience
Successfully onboard and maintain management team members
Preparation of competitive analysis based on a global set
Awareness of the design and culinary inspiration while managing operation to preserve integrity of those elements
Practice effective communication timeline, including e-mail, phone calls and other method of communication
Manage China, Glass and Silverware (CGS) purchasing schedule within the monthly budget
Lead the team to sustain each venue's inspiration, conceptual direction and financial targets
Build and supervise direct reports, including general managers, director of sales, head of mixology, and concierge services
Drive creative activation based on seasonality and hospitality market trend
Lead the team to exercise 'member ready' hospitality
Accompany Culinary Director to build the culinary team
Plan, understand and execute financial target with operational discipline
Conduct daily facility walk-through to maintain cleanliness and full functionality of the venues
Maintain the best member experience and service standards from arrival to departure
Manage the uniform program with proper par level for new hires, including fitting
Build member relations while understanding the clientele and its preference
Manage the venues’ financial planning and analysis
Collaborate with PR agencies and marketing department to increase social visibility
Conduct daily management briefing on topics, such as member reservations, service strategy and operational tasks
Receive, understand, collaborate and execute strategic initiatives provided the Dinex team and partners
Manage team within the NY labor regulation and Dinex HR policies
Hire, discipline and terminate team members
Implement Dinex employee relations policy to ensure the best work experience for all levels of team members
Build, manage and lead a team of talented hospitality professionals, including hourly team members
Sustain and develop relationships with key business stakeholders
Provide bi-weekly P&L narrative and business overview to Dinex and partners
Create an efficient management schedule to create work-life balance
Facility management, including vendor relationships and follow-up
Flex COGS in all aspects of operation, including beverage, labor, and other operational expenses
Conduct weekly management meetings
Corporate presentations for CapEx and financial-related topics
Implement protocols required by the NYC Department of Health
Enforcing educational and disciplinary processes while maintaining proper documentation, including Performance Improvement Plan (PIP)