Senior Director, Global Enablement

Abnormal

2h•$225,700 - $324,500

About The Position

The Senior Director, Global Enablement leads Abnormal’s global enablement organization across field, technical, customer success, onboarding, certification, and partner enablement. Reporting to the VP of GTM Operations, this leader manages enablement directors, managers, and their teams and develops the organization’s strategy and operating model. The role positions enablement as a growth driver for Abnormal’s transition from email security to its multi-product Abnormal Behavioral AI platform, supporting platform selling, customer expansion, and retention. The Senior Director owns role-based learning and certification programs, in-person onboarding bootcamps and field events, technical and partner readiness, and an AI-first, just-in-time enablement engine. The role partners with Product and Product Marketing on launch readiness, uses field and performance feedback to continuously improve programs, and measures outcomes such as ramp time, certification quality, behavior change, multi-product attach, pipeline, and revenue. It also oversees enablement prioritization, capacity planning, budget, and technology, while partnering with GTM and cross-functional leaders.

Requirements

12 or more years of experience in sales, technical, or GTM enablement at a high-growth B2B SaaS company.
At least 6 years of experience leading teams, including multiple managers or directors across a global organization spanning North America, EMEA, and APJ.
Proven experience building and scaling enablement for multiple field roles, including AEs, SDRs, Sales Engineers, and Customer Success.
Experience enabling a GTM organization through a transition from a single product to a multi-product platform, with measurable growth impact.
Experience designing and running role-based certification programs and in-person onboarding bootcamps at scale.
Experience building or scaling partner and channel enablement programs.
Demonstrated experience applying AI to enablement, such as AI role play, AI coaching, or just-in-time, in-workflow learning, with sound judgment about AI’s role relative to human coaching.
Track record of running product launch readiness in a fast-moving, multi-product environment.
Strong command of enablement measurement, including tying programs to ramp, productivity, and revenue outcomes.
Exceptional communication and facilitation skills, including the ability to lead a room of sellers and influence executive and senior GTM leaders.

Nice To Haves

Experience with tools such as Highspot, Gong, Glean, Articulate Rise, and Synthesia.
Background in cybersecurity or another technical, enterprise-focused category.
Experience consolidating or migrating an enablement technology stack, including LMS platforms.

Responsibilities

Position enablement as a strategic growth lever aligned to the shift to the Abnormal Behavioral AI platform.
Build programs that support platform and multi-product selling, customer acquisition, expansion, and retention.
Set the strategy and operating model for field, technical, customer success, and partner enablement.
Lead and develop a global, multi-team organization of enablement directors and managers, and build succession across the function.
Design role-based learning paths and skill development for AEs, SDRs, Sales Engineers, Customer Success, Professional Services, sales leaders, and channel partners.
Define and manage role-based certification standards, maintaining a high bar for readiness and quality.
Own in-person onboarding bootcamps and new-hire programs to accelerate GTM ramp and customer readiness.
Plan and deliver live field enablement programs, including regional workshops, launch events, and company kickoff enablement.
Build technical and product knowledge across the GTM organization, including how products work together and how to position them against competitors.
Create scalable partner and channel enablement, including onboarding, certification, and technical readiness.
Design an AI-first, just-in-time enablement system using AI role play, AI coaching, in-workflow guidance, and automated reinforcement while ensuring accuracy and depth.
Partner with Product and Product Marketing to establish a repeatable launch-readiness process with clear inputs, timelines, and readiness gates.
Use call insights, deal outcomes, certification data, and field feedback to identify skill gaps and continuously adjust programs.
Measure and report enablement impact on ramp time, certification quality, field confidence, behavior change, multi-product attach, pipeline, and revenue outcomes.
Own prioritization, intake, capacity planning, and budget across the enablement organization, including the enablement technology stack.
Partner with Sales, Sales Engineering, Customer Success, Channel, Product, Product Marketing, and Revenue Operations leadership to align enablement with company priorities.