Senior Director, General Manager of Fulfillment Operations

Rent the Runway • Arlington, TX

4d

About The Position

The Senior Director and General Manager is responsible for guiding and developing leadership by motivating, mentoring, and coaching. They are responsible for engaging total building across divisions, departments and shifts to maintain the highest levels of safety, production, cost and quality while ensuring a positive employee experience. As the General Manager, you will be a servant leader: diving in, rolling up your sleeves, supporting the growth and development of the team, and dedication to the success of your team.

Requirements

• B.S. degree in business administration, manufacturing, supply chain or related field; MBA is a plus
• 8 - 10 years of related experience working in a retail management, warehouse, fulfillment center or quality assurance capacity
• Proven track record of exceptional leadership and employee development
• Experience developing budgets, managing P&L, forecasting staffing needs, analyzing financial/operational data and translate data into actionable information to drive results
• Forward-thinker with sharp analytic skills and the ability to articulate point of view, develop systems/plans, and improve processes across the organization
• Have a positive, “can-do” attitude and excellent interpersonal skills

Responsibilities

• Develop and lead a high functioning team that is connected to our company's vision.
• Actively lead with safety, service, quality and cost at the forefront of all decision making
• Establish and meet KPIs for the entire building
• Build strong teams and create programs/plans to improve all metrics across departments
• Drive strategic labor planning and forecasting across the building ensuring alignment to variable cost plans
• Develop and administer operational procedures, precisely executing activities for shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Develop and manage effective partnerships throughout all levels of the organization to understand weekly and daily targets and establish and execute clear plans and roadmaps to consistently meet target goals
• Adapt building layout, equipment, shift schedules, and headcount plans to address growth in volume and changing assortment objectives
• Attract and hire top talent--partnering with the People team to develop a strategic vision and talent plan for attracting, hiring and developing talent to meet your org’s talent goals
• Create and promote a culture of continuous improvement and empower associates to propose and implement solutions to decrease costs and improve efficiency
• Be well versed in the order flow process and all systems involved in end to end customer order fulfillment
• Be able to lead teams through complex problems by breaking down problems into clear and actionable items

Benefits

• Paid Time Off, including vacation, paid bereavement, and family sick leave
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment
• 401(k) match
• Exclusive employee subscription and rental discounts
• Universal Paid Parental Leave for both parents + flexible return to work program
• Paid Sabbatical after 5 years of continuous service
• Company-wide events and outings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior