Director of Pharmacy Fulfillment Operations
About The Position
The Director of Pharmacy Fulfillment Operations leads site-level home delivery and specialty pharmacy operations, providing full clinical, operational, and financial oversight of dispensing and warehouse functions. This role partners closely with cross-functional teams including Supply Chain, Front-End Operations, Customer Service, Engineering, Quality, Finance, HR, and more to deliver a seamless, high-quality consumer experience. As Site Director and Pharmacist in Charge, you will ensure day-to-day operations meet all regulatory requirements, business objectives, and UHG/Optum cultural standards. This leader drives strategy, execution, continuous improvement, and team engagement while maintaining accountability for performance, compliance, and financial outcomes.
Requirements
- 5+ years of leadership experience in pharmacy, fulfillment, distribution, or manufacturing operations
- Experience managing performance metrics, regulatory compliance, and operational processes
- Proven solid leadership, communication, and cross-functional collaboration skills
- Proven ability to obtain and maintain all required pharmacist licenses
Nice To Haves
- Six Sigma (Green or Black Belt) certification
- Mississippi Pharmacist License
- Experience in a highly regulated environment
Responsibilities
- Lead, model, and influence behaviors that support UHG’s cultural values, employee engagement, teamwork and collaboration, diversity and inclusion, and doing your life’s best work
- Lead pharmacy fulfillment and warehouse operations, ensuring compliance, efficiency, and high-quality outcomes
- Set and execute operational, financial, and strategic goals aligned with business plans
- Drive a culture of engagement, accountability, inclusion, and high performance
- Develop and coach leaders and team members to build a strong talent pipeline
- Monitor KPIs and conduct regular business reviews to ensure performance targets are met
- Ensure compliance with all regulatory, quality, and safety standards through audits and process oversight
- Partner cross-functionally to solve operational challenges and drive continuous improvement
- Oversee inventory control, logistics, and end-to-end fulfillment processes
- Enhance member experience through process improvements and service optimization (including NPS)
- Lead adoption of operational technologies (DOMS, WMS, PCS, TMS) to improve productivity and throughput
- Partner with HR on hiring, employee relations, performance management, and talent planning
- Represent Pharmacy Operations in client and member-facing engagements
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
