Senior Director, Franchise Revenue and Accounts Receivable

Inspire•Atlanta, GA

51d•Hybrid

About The Position

The Sr. Director, Franchise Revenue and Accounts Receivable will lead the Franchise Revenue and Accounts Receivable functions to ensure accurate and efficient close, internal and external reporting, and controls. This role will establish and set the vision for the department, including partnering with various cross-functional teams and managing various franchise revenue and Accounts Receivable, scaling processes with appropriate level of automation and centralization and ensuring that there are effective controls in the process. The successful candidate will be action-oriented with a blend of both operational and some technical accounting experience and will seek to build strong relationships with and deliver superior service to all key stakeholders. This leader will have a critical role in Project Feather and public company readiness to take current processes to the next level, ensure successful implementation and continued development of supporting systems and ensure both they and the team anticipate and adapt to meet future challenges. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

Requirements

4-Year degree in Accounting or related field.
Certified Public Accountant.
10+ years of progressive accounting experience.
ERP, financial systems experience.
Experience in leading high performing teams, located across multiple support centers.
Experience with process improvement, change management and systems implementations.
Strong finance acumen and customer service focus.
Strong technical, analytical and problem-solving skills.
Ability to combine technical abilities, business acumen and U.S. GAAP knowledge to develop and deliver solutions for business partners and senior management.
Excellent communication skills and a customer service, problem solving approach that will facilitate open dialogue and engagement with both external and internal constituencies is a requirement.
Strong knowledge of internal controls and able to determine and recommend new changes to controls.
Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative.

Nice To Haves

Prior experience managing relationships with external audit firms is strongly preferred.
Prior experience in industry and with franchisor strongly preferred.
Oracle knowledge a strong plus.

Responsibilities

Global responsibility for Franchise revenue, accounts receivable, cash collections, financial close and reporting process, ensuring compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.
Direct the end-to-end processes for franchise revenue, payment services and loyalty programs, including billing, payments and application of cash receipts for all brands (both domestic and international) to meet close and reporting deadlines (subledger and ledger) for approximately 33,000 franchise locations, representing multi billions in annual revenue.
Direct the department’s daily matching and support monthly cash reconciliations in our cash management tool to meet close and reporting deadlines.
Analyze financial data to identify trends and variances to support the business regarding revenue performance.
Oversee the teams to meet close and reporting deadlines, with control execution.
Direct and supervise the month-end and quarter-end close process activities, including review of subledger activity, support for account reconciliations, and analyses with a focus on process and governance.
Manage and develop a high-performing team where inclusion and diversity are leveraged for innovation and continuous improvement.
Meet department financial goals by continually driving process improvement throughout the organization.
Integrate acquisition processes and personnel into centralized teams, processes, and systems, including new franchisees and ICR transfers.
Oversee internal control process including identifying and updating key controls and process narratives to ensure Sarbanes-Oxley compliance.
Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, Enterprise Applications, Product team and brand leadership, etc., and provide support as required.
Provide detailed analysis to support Finance, senior management, and the business.
Partner with Financial Reporting to ensure appropriate reporting and disclosure of accounting activity recorded by the department.
Own and be responsible for conceiving and implementing new technologies and automation of processes.
Work closely with Finance transformation team to review the end-to-end processes and evaluate opportunities to scale through digitalization, centralization, or automation.
Lead software implementations and system enhancement design including providing business requirements and system testing to drive efficiencies by automating manual tasks.
Operationalize the end-to-end customer journey by implementing processes, methodologies, and policies with a focus on speed, scale, and repeatability.