Senior Manager, Franchise Accounts Receivable

Pinch A Penny Pool Patio Spa • Clearwater, FL

10d • Onsite

About The Position

The Senior Manager, Franchise Accounts Receivable will oversee Pinch A Penny’s franchise receivables, royalties, franchisee loans, and Sun Wholesale receivables, ensuring accurate billing, collections, reconciliation, and reporting. This role will partner with Franchise Operations, Sun Wholesale, and the enterprise accounting team to resolve account issues and bring overdue balances current.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• Five or more years of experience in receivables, collections, or related accounting functions, including supervisory or team leadership experience.
• Experience administering loans or notes receivable, including interest calculations, payment schedules, and delinquency tracking.
• Franchise, wholesale, or multi-location experience preferred, including royalty reporting and contractual billing.
• Experience using ERP systems and partnering with operations and accounting teams to improve collections and processes.
• Clear communication and sound interpersonal judgment in resolving sensitive issues.
• Ability to coordinate teams, meet deadlines, protect confidential information, and maintain consistent accountability.

Responsibilities

• Manages franchise and Sun Wholesale billing and collections, including royalties, advertising contributions, technology fees, product purchases, and other charges.
• Verifies timely sales reporting and accurate royalty calculations, rates, credits, and adjustments.
• Maintains account records, payment terms, and approved arrangements, including changes related to openings, transfers, renewals, and closures.
• Coordinates payment application, reconciliations, and month-end close with the enterprise accounting team.
• Reviews aging and alert the Director of Franchise Operations, assigned Franchise Business Partners, and Sun Wholesale leadership to accounts requiring attention.
• Coordinates franchisee outreach and approved payment plans to bring accounts current, tracking commitments, follow-up responsibilities, and progress.
• Resolves billing questions and disputes with franchisees, Sun Wholesale, and the enterprise accounting team.
• Escalates missed commitments, unresolved delinquencies, and signs of financial distress to Finance, Operations, and Legal.
• Supports loan origination and issuance, documenting initial invoices, charges, and adjustments to establish opening balances.
• Maintains loan terms, balances, and payment schedules. Coordinate approved funding, payoffs, and modifications with Finance and Legal.
• Oversees loan billing, collections, and payment application, coordinating reconciliations with the enterprise accounting team.
• Monitors delinquencies, maturities, and agreement obligations. Partner with Operations on overdue payments and approved repayment plans.
• Provides weekly collections updates and monthly royalty, receivables, and loan reporting, highlighting overdue accounts and required actions.
• Tracks billing accuracy, collection performance, and account resolution.
• Maintains procedures and controls, supporting the enterprise accounting team with audits, collectability assessments, and reserve recommendations.
• Partners with IT, Finance, and enterprise accounting to improve systems, automate processes, and strengthen reporting.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Employee Stock Purchase Plan
• Excellent career advancement and training opportunities to support your career growth
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior