Senior Director, Field Operations & Integration

United Aesthetics Alliance • Los Angeles, CA

12d • Remote

About The Position

About United Aesthetics Alliance United Aesthetics Alliance (UAA) is building the premier physician-led portfolio in plastic surgery, medical aesthetics, and wellness. We partner with exceptional practices to preserve what makes them unique while providing the operational expertise, resources, and infrastructure needed to accelerate growth and deliver outstanding patient experiences. As we continue to expand through strategic acquisitions and de novo growth, operational excellence and successful integration are critical to our success. Position Summary The Senior Director, Field Operations & Integration is responsible for driving operational excellence across United Aesthetics Alliance's growing portfolio of plastic surgery practices and medical spas while leading the successful integration of newly acquired practices into the UAA platform. This leader serves as the primary operational partner to Practice Administrators and physician leaders, helping practices improve financial performance, operational consistency, workforce effectiveness, and patient experience. The role also leads operational due diligence, post-acquisition integration, and de novo practice launches, ensuring every new practice successfully transitions into a high-performing UAA business. Success in this role requires an experienced multi-site healthcare operator who is equally comfortable coaching field leaders, analyzing business performance, leading operational change, and executing complex integrations. The ideal candidate thrives in a fast-paced, high-growth environment and is passionate about building scalable operations while preserving the entrepreneurial culture of physician-led practices.

Requirements

• 12 + years in healthcare or multi-site operations. Medical aesthetics, plastic surgery, dermatology, or wellness preferred.
• Bachelor's degree required.
• Direct experience supporting M&A integration or de novo openings in a multi-site expansion.
• Proficiency with Monday.com or similar.
• Experience running multiple concurrent workstreams.
• Working knowledge of EMR and CRM platforms.
• Comfortable owning data quality and adoption.
• Excellent analytical skills.
• Demonstrated expertise in understanding a P&L and connecting operational drivers to financial outcomes.
• Track record of executing change across teams without direct authority.
• Excellent written and verbal communication with physicians, practice leaders, and executives.
• Regular travel to sites required. Up to 40-60% of a month depending on new acquisitions.

Nice To Haves

• Master’s degree an asset (MHA, MBA, MPH, or similar)

Responsibilities

• Serve as the primary operational partner to Practice Administrators across the UAA portfolio.
• Coach, mentor, and develop Practice Administrators to build high-performing teams and deliver exceptional operational and financial results.
• Build trusted relationships with physician partners and local leadership teams.
• Conduct regular site visits to evaluate operations, identify opportunities, and support execution of strategic priorities.
• Foster a culture of accountability, ownership, collaboration, and continuous improvement.
• Partner with practices to improve profitability, operational performance, and patient experience.
• Review and analyze P&L performance, identify operational drivers, and opportunities for improvement.
• Monitor and improve key performance indicators, including provider productivity, surgery conversion, patient flow, scheduling efficiency, payroll, inventory management, labor productivity, and overall practice performance.
• Partner with Practice Administrators to develop and execute action plans that improve financial and operational results.
• Ensure consistent execution of UAA operating standards while respecting physician culture and local market dynamics.
• Partner with Practice Administrators and Human Resources on recruiting, onboarding, workforce planning, employee engagement, and retention.
• Support leadership development, succession planning, and performance management across practice leadership teams.
• Help practices build high-performing cultures that attract and retain exceptional talent.
• Drive continuous improvement across practice operations through process optimization and standardization.
• Identify and share best practices across the portfolio.
• Partner with Finance, Marketing, HR, Clinical Operations, and Revenue Cycle to improve enterprise performance.
• Lead operational integration of newly acquired practices from diligence through post-close stabilization.
• Partner with the SVP of Operations during due diligence to assess operational readiness, staffing models, workflows, systems, and integration risks.
• Develop and execute comprehensive 30-, 60-, and 90-day integration plans.
• Coordinate cross-functional integration activities across Finance, HR, Marketing, IT, Revenue Cycle, Clinical Operations, and physician leadership.
• Ensure successful adoption of UAA operating standards, systems, and processes while preserving the unique strengths and culture of each practice.
• Lead operational readiness and execution for de novo practice and med spa openings.
• Continuously improve UAA's integration playbook and implementation processes as the platform grows.
• Lead implementation of enterprise operational initiatives across the portfolio.
• Drive adoption and optimization of EMR, CRM, and other operational technologies.
• Support implementation of pricing strategies, operational improvement initiatives, and patient experience programs.
• Develop operational dashboards and reporting to support data-driven decision making.
• Partner with Finance and executive leadership to prepare operational reviews, KPI reporting, and Board materials.
• Serve as the operational bridge between the management company and practice leadership teams.
• Collaborate with cross-functional leaders to remove barriers, solve complex operational challenges, and improve execution.
• Support vendor selection, operational planning, and enterprise initiatives that improve scalability and performance.
• Champion collaboration and communication across all functional areas to ensure successful execution of company priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior