Senior Director, Facilities

JLL•New York, NY

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As Senior Director of Facilities, you will delight our Financial Services client through the strategic and operational delivery of JLL's Facilities Management services across a dynamic Americas real estate portfolio. You will be responsible for providing transformational leadership that fosters an ownership-mindset culture while developing and empowering our people to deliver outstanding services aligned with our client's desired outcomes. With your extensive facilities management expertise and business acumen, you will drive operational excellence, manage substantial budgets, and serve as a trusted advisor to our client stakeholders. This is an onsite role based in Midtown Manhattan with approximately 15-20% travel.

Requirements

Bachelor's degree; Facilities Management, Engineering, Business Administration, or related field
10+ years of strategic and tactical IFM multi-regional portfolio experience for financial services or technology-focused clients, including advanced knowledge of CRE facility management methodologies, building systems, maintenance processes, and regulatory requirements
Demonstrated transformational leadership success in establishing standardized processes, resource alignment and governance frameworks to ensure the delivery of operational excellence in a standardized, consistent and timely manner across portfolio operations for client and team success
Demonstrated success recruiting, developing, and retaining top talent; creating development plans and fostering an inspiring, empowering culture
Executive presence with exceptional communication skills and ability to build trust-based relationships across all stakeholder levels; proven ability to influence stakeholders and drive enterprise-wide transformation
Strong budget development and forecasting abilities; understanding of operational budgeting, cost management, variance analysis, and financial reporting
High-level performance in vendor management and contract negotiations
Strong organizational and analytical capabilities
Proficiency in CMMS platforms, BI/analytics tools, and Microsoft Office applications
Candidates must be authorized to work in the United States without sponsorship.
This position does not provide visa sponsorship.

Nice To Haves

Advanced degree (MBA, MS Engineering, or related field)
Experience managing global service delivery

Responsibilities

Drive strategic and tactical excellence as the senior leader responsible for the delivery, client satisfaction and transformational initiatives within our Americas facilities management portfolio.
Analyze portfolio-wide performance data, identify optimization opportunities, and present strategies that leverage industry trends and data-driven insights to enhance client’s experience.
Oversee comprehensive financial planning including operational budgeting and forecasting.
Focus on cost optimization and variance analysis to ensure performance within approved budgets and CPI tolerances while delivering measurable value through annual savings targets and transparent financial reporting.
Establish and maintain strong relationships at all organizational levels, serving as the primary point of escalation for complex operational challenges.
Present portfolio analytics, benchmarking insights, and recommendations through regular governance business reviews and strategic planning sessions to reinforce JLL's position as strategic partner of choice.
Create development and succession plans that strengthen our talent pipeline and promote our "Destination Account" vision.
Foster a culture of excellence, ownership, and empowerment while leading change initiatives that embed best practices through standardized, programmatic approaches across the portfolio.
Implement portfolio transformation programs that equip our people with the training and resources needed for success.
Ensure seamless integration across all JLL services, coordinating internally to deliver a unified OneJLL approach for our client.
Lead the One Team collaboration program that includes our client's Workplace teams and Landlords, working together in a client-centric manner to achieve combined success.
Build and maintain relationships with key vendors and service providers, negotiating contracts and ensuring quality service delivery that meets client expectations.
Establish enterprise-wide standards and QA/QC processes that enable consistent delivery, scalability, and continuous improvement.
Conduct regular site visits to perform assessments, engage directly with facility operations, and ensure compliance with contractual requirements, regulatory standards, and client expectations.
Drive achievement of contractual requirements and account goals, including work order management metrics and CPI/KPI targets, while maintaining high client satisfaction measured through performance indicators and satisfaction surveys.