Senior Director, Enterprise Project Management Office

Banner Health • Phoenix, AZ

6d

About The Position

The Senior Director serves as the strategic and operational leader for Banner Health’s Enterprise Project Management Office (EPMO). The role establishes, matures, and continuously improves enterprise-wide project, program, and portfolio management capabilities to support disciplined execution of strategic priorities, with transparency and predictable outcomes. It calls for executive influence, strategic planning, operational leadership, and the ability to champion organizational change while building a culture of accountability, performance, and continuous improvement.

The position has company-wide responsibility for information technology project management staff and the EPMO, with decision-making authority over project management and planning activities. It works at a peer level with senior facility and corporate leadership and management. The Senior Director leads the project delivery organization, manages EPMO budgets and financial governance, promotes standardized methods and enterprise governance, and works with executive, operational, clinical, revenue cycle, and technology leaders to achieve measurable project outcomes.

Requirements

• Bachelor’s degree in a relevant field, or equivalent education and experience typically achieved in 10 years.
• Expert-level working knowledge of principles, practices, and operations in the assigned or related area, normally obtained through at least five years of progressively responsible managerial experience leading a project management team.
• At least two years of management-level experience within a healthcare system or a large, multi-operational, complex corporate environment.
• Expert-level knowledge of the area of expertise and a demonstrated record of successful performance outcomes and achievement of organizational goals.
• Demonstrated leadership and business acumen, including anticipating and responding to customer needs; managing budgets and financial plans; building stakeholder partnerships; managing uncertainty; and persuading others.
• Ability to evaluate best practices and emerging trends, develop innovative solutions to complex problems, and consider broader organizational context.
• Ability to mentor and coach staff, give candid feedback, and develop and implement strategic goals and initiatives.
• Excellent human relations, organizational, and communication skills.
• Demonstrated commitment to continuous improvement and high-quality care and service excellence for customers, patients, families, employees, and physicians.

Nice To Haves

• Master’s degree in Business, Healthcare Administration, Information Systems, or a related field.
• Advanced certifications such as PMP, PgMP, PfMP, PMI-ACP, SAFe Agilist, or Prosci Change Management certification.
• Experience implementing or optimizing enterprise project and portfolio management tools such as Clarity, Planview, Smartsheet, or Jira Align, or leading PMO technology transformations.
• Additional relevant education, leadership development, or executive training.
• Additional related education and/or experience.

Responsibilities

• Direct recruitment, hiring, onboarding, retention, performance management, and professional development for project, program, and portfolio delivery staff.
• Develop and manage EPMO operating and capital budgets, and provide financial governance for project investments, including forecasting, cost tracking, benefit realization, and resource optimization.
• Negotiate with vendors for project tools, platforms, and services; ensure procurement compliance and manage vendor performance against contractual expectations.
• Communicate an enterprise vision for project, program, and portfolio management and translate it into actionable work aligned with organizational goals and EPMO strategy.
• Establish and promote consistent, standardized project management practices across cross-functional enterprise initiatives, using leadership communication, education, and change management to support adoption.
• Participate in or lead enterprise governance bodies, steering committees, and task forces addressing prioritization, investment decisions, and risk mitigation.
• Ensure consistent application of project intake, scoring, prioritization, delivery franchise, governance checkpoint, documentation, compliance, and risk management practices.
• Lead cross-functional teams to improve project execution, implementation consistency, quality assurance, performance measurement, and enterprise capacity forecasting.
• Partner with executive leaders, operational stakeholders, and technology teams to advance enterprise strategy and ensure investments deliver measurable value.
• Define and monitor KPI dashboards, scorecards, and performance indicators for delivery health, outcomes, resource capacity, and value realization; use results to improve processes and tools.
• Develop and deliver consistent project management practices, tools, and reporting capabilities, and collaborate with clinical, revenue cycle, operational, and IT leaders on alignment, risk management, and stakeholder engagement.
• Maintain relationships with senior executives, translate organizational needs into executable plans, coach leaders and teams on project management best practices, and advocate for the EPMO’s value across the enterprise.
• Model leadership and customer service behaviors, champion organizational values, and foster staff engagement, accountability, and professionalism.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for the Management Incentive Program as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director