Senior Director, Enterprise IT Infrastructure

QuantumScape Corporation•San Jose, CA

10d•$222,900 - $300,000•Onsite

About The Position

QuantumScape seeks a strategic, execution-focused Senior Director, Enterprise IT Infrastructure and Operations to define and deliver the enterprise infrastructure vision, operating model, and multi-year roadmap in support of company priorities and growth. This senior leadership role has significant organizational ownership and executive visibility. The position owns enterprise networking, identity, endpoints, service desk, collaboration, on-premises systems, hybrid cloud connectivity, and infrastructure supporting R&D labs and manufacturing. The role serves as a senior advisor to the CIO and CISO and partners with engineering, operations, and business leaders to develop the talent, architecture, and investment strategy needed to scale. The role will address current operational gaps while building the organization, culture, and infrastructure needed for commercial production, AI adoption, and an increasingly complex technology environment. It leads enterprise infrastructure strategy and operations, including networking modernization, identity and endpoint services, service management and customer experience, lab and manufacturing IT, cloud and platform partnerships, automation and observability, and organizational development. The position defines and executes a multi-year infrastructure and operations strategy; owns operational performance and service delivery; modernizes infrastructure while maintaining continuity; embeds security and resilience requirements; sponsors major incidents and disaster recovery readiness; and leads responsible use of AIOps, automation, and AI-enabled operations. It also governs the infrastructure portfolio, operating and capital plans, budget, sourcing, vendors, and technology lifecycle investments, while building and developing a high-performing organization and establishing governance and operating rhythms. This position is required to work onsite five days per week. The company describes itself as an onsite R&D and manufacturing operations organization where in-person interaction supports relationships, trust, teamwork, and collaboration.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
15+ years of progressive IT experience, including 8+ years leading enterprise infrastructure, cloud, networking, service delivery, or IT operations organizations at scale.
Demonstrated success leading managers and senior technical leaders across multiple infrastructure disciplines and building organizations for growth.
Proven ability to create and execute multi-year technology strategies, operating models, and investment roadmaps in complex enterprise environments.
Deep expertise in enterprise networking, identity, endpoint management, service management, on-premises platforms, hybrid connectivity, resilience, and lifecycle management.
Strong financial and commercial leadership, including significant budget ownership, capital planning, forecasting, sourcing, and vendor governance.
Executive presence and communication skills, with a track record of influencing senior leaders, aligning cross-functional stakeholders, and translating technical complexity into business decisions.
Demonstrated use of AI, automation, observability, and data to produce measurable gains in reliability, customer experience, productivity, and cost.
Working knowledge of cybersecurity frameworks and controls, including NIST CSF, ISO 27001, zero trust, EDR, vulnerability management, and business continuity/disaster recovery.
Working knowledge of cloud networking, GCP or comparable cloud platforms, Kubernetes concepts, IAM integration, and hybrid architecture.

Nice To Haves

Master's degree.
Experience scaling enterprise IT in a pre-commercial, growth-stage, manufacturing, or R&D-intensive organization.
Experience supporting R&D, lab, manufacturing, OT/IT, or other operationally critical environments.
Experience with GCP, GKE, hybrid cloud architecture, infrastructure-as-code, SRE, observability, and modern service management practices.
Familiarity with OT/ICS environments, lab equipment, MES, and production-line connectivity constraints.
Hands-on familiarity with Microsoft 365, Atlassian, ManageEngine, Palo Alto, Cisco, and ThreatLocker.
Relevant certifications such as CISSP, CCNP, ITIL, PMP, Google Cloud Professional Cloud Architect, or CKA.
A customer-focused leadership philosophy and a track record of building trust through reliable services, transparent communication, and genuine partnership.
Personal fluency with modern AI tooling and a bias toward experimentation; measures success by careers built and trust earned, not just tickets closed.

Responsibilities

Define and execute a multi-year enterprise infrastructure and operations strategy aligned with company growth, R&D, manufacturing, cybersecurity, AI, and business priorities.
Serve as senior infrastructure advisor to the CIO, CISO, executive leadership, and functional leaders; communicate strategy, investment needs, risks, resilience, and outcomes.
Own operational performance across infrastructure and service delivery, including availability, MTTR, change success, customer satisfaction, capacity, resilience, and lifecycle health.
Modernize enterprise networking, identity, endpoints, collaboration, and on-premises infrastructure while maintaining continuity and minimizing disruption.
Partner with Information Security to incorporate zero-trust, identity, endpoint, vulnerability, data protection, export control, and business continuity/disaster recovery requirements into infrastructure operations.
Partner with R&D, Engineering, Manufacturing, and business functions to support lab instrumentation, OT/IT convergence, pilot operations, and future production scale.
Provide executive sponsorship for major incidents, problem management, resilience improvements, disaster recovery, and business continuity readiness.
Lead responsible use of AIOps, agentic workflows, anomaly detection, capacity forecasting, policy-as-code, self-service, and automation to improve reliability, productivity, and employee experience.
Develop and govern the infrastructure portfolio, annual operating plan, capital plan, budget, forecasting, sourcing strategy, vendor performance, contracts, and technology lifecycle investments.
Build, coach, and retain a high-performing organization; develop managers and senior technical leaders; establish accountability and succession and career development plans.
Establish governance and operating rhythms for architecture, service management, change, incidents, capacity, risk, investment, and cross-functional decision-making.
Drive cross-functional collaboration and influence across Engineering, Operations, Finance, People and Culture, and the broader leadership team.
Lead enterprise infrastructure strategy and operations across networking, identity, endpoints, service desk, collaboration, on-premises platforms, and hybrid connectivity.
Modernize enterprise multi-site LAN/WAN, Wi-Fi, SD-WAN, Palo Alto firewalls, segmentation, and zero-trust access across corporate, R&D, lab, and manufacturing environments.
Lead identity and endpoint services, including SSO/MFA, MDM, EDR, ThreatLocker, and device lifecycle management for office, lab, and shop-floor users.
Improve service management and customer experience through measurable SLAs, self-service, proactive communications, automation, and continuous improvement.
Lead lab and manufacturing IT infrastructure, instrumentation networks, OT/IT integration, and readiness for transition from pilot to commercial production.
Partner on cloud and platform capabilities, including hybrid connectivity, IAM integration, network architecture, cross-environment governance, and alignment with GCP Platform Engineering and Kubernetes.
Advance automation, observability, infrastructure-as-code, SRE practices, and AI-enabled operations to shift from reactive to proactive operations.
Lead organizational design, leadership development, succession planning, workforce strategy, and development of managers and senior technical leaders.