Senior Director, Digital Strategy & Operations

Equinix • Toronto, ON

10d • Onsite

About The Position

The Senior Director of Strategy & Operations (S&O) for the Digital & Information Office (DIO) serves as a critical thought partner and operating leader to the COO to the CDIO and DIO leadership team. The Senior Director oversees the translation of strategy into execution, drives operational excellence across the organization, and ensures the function operates with clarity, discipline, and measurable impact. This leader is accountable for governing execution against priorities, enabling end-to-end process maturity, and running complex cross-functional programs that materially move business outcomes.

Requirements

• Substantive experience in driving strategy, operations, consulting, product operations of transformation at global scale with e-suite leaders in the technology function (CIO/CTO/Chief Digital Officer) in the technology or digital infrastructure space
• Deep expertise in operating model and process engineering, goal/OKR systems, and closed-loop performance management; fluency in enterprise systems (ERP/CRM/BI) and AI-enabled workflows.
• Proven leadership of multi-team programs and financial performance levers (budget/SG&A/OPM); credible partner to senior finance and product/engineering leaders.
• Strategic operator with systems thinking; turns direction into disciplined operating mechanisms.
• Analytical problem solving (uses data; does not build dashboards) and crisp decision framing.
• Governance and cadence builder; sets standards others adopt.
• Change leader who lands new ways of working at scale.
• Advanced Diplomacy: Expert-level ability to navigate complex internal politics and build consensus among strong-willed C-suite executives.
• Mentally agile to move seamlessly between disruptive, long-range strategic planning, and support for current quarter initiatives at headquarters or within the regional organizations
• Complexity: Demonstrated success in managing large-scale digital transformations in a matrixed environment across multiple geographies is essential

Nice To Haves

• Ideally an MBA from a top-tier institution or equivalent executive leadership experience.

Responsibilities

• Shape the narrative for the DCOO and DIO LT—strategy updates, operational readouts, and business reviews.
• Drive clarity and structure in executive discussions to accelerate decisions and alignment.
• Serve as a trusted advisor to senior leaders, providing insight, challenge, and guidance grounded in data and strategic judgment.
• Lead the annual strategy cycle for DIO, ensuring enterprise direction is translated into clear operational goals, KPIs, success measures, and prioritized bodies of work.
• Cascade goals across organizational layers with clear line-of-sight; ensure consistency of interpretation in plans, commitments, and decision-making.
• Serve as the connective tissue across DIO to ensure alignment, accountability, and timely execution against strategy.
• Lead the design of foundational E2E DS&O workflows, including intake, prioritization, requirements, governance, and closed-loop measurement.
• Define standards, templates, and cross-team interfaces so teams can “push buttons,” not rebuild processes.
• Drive rollout, enablement, and change management to ensure new processes are adopted consistently across teams.
• Establish maturity measures, and a continuous refine-and-improve operating cycle.
• Ensure process design enables faster decision-making, better prioritization, and scalable operating discipline.
• Convert ambiguous, high-stakes initiatives into clear, executable programs with defined scope, ownership, sequencing, governance, and measurable outcomes.
• Run the operating cadence for strategic initiatives—surfacing risks early, resolving conflicts, driving cross-team accountability, and maintaining momentum.
• Ensure initiatives “activate” inside DIO: expectations, decision paths, and accountabilities must be understood, adopted, and embedded.

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. (US Benefits)
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. (US Benefits)
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. (US Benefits)
• Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. (Canada Core Benefits)
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). (Canada Core Benefits)
• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. (Canada Core Benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees