Senior Director, Digital Capability and Workforce Modernization

Coca-Cola • Atlanta, GA

3d

About The Position

The Senior Director, Digital Capability and Workforce Modernization owns the Company’s approach to redesigning work for a Human × AI enterprise and building the digital and AI capabilities employees need. The role is accountable for redesigning workflows and building employee digital and AI capability. Reporting to the Vice President, People Intelligence, Planning, and Capabilities, this hands-on leader partners closely with business, Digital, Finance, and People & Culture leaders.

The role sets the enterprise strategy, methodology, standards, governance, and outcome measures for selecting, redesigning, implementing, and sustaining work modernization. It prioritizes opportunities with business, Digital, and Finance partners, advises senior leaders on trade-offs, and ensures technology investments are paired with redesigned ways of working.

The Senior Director leads and personally contributes to priority workflow redesigns, reframing work around outcomes and determining where AI can support people and where human judgment should lead. The role also partners with HR Business Partners, function leaders, People Intelligence, Finance, the Global Digital Network, and function teams to translate redesigned work into workforce, role, and capability needs; track business and employee benefits; and build relevant digital and AI capabilities through work, manager practices, and reusable tools.

The candidate is a commercially astute systems thinker, credible executive advisor and facilitator, pragmatic about AI and agentic technologies, and focused on value, adoption, and continuous improvement. They are a resilient, inclusive change leader with high integrity and learning agility. The position is based in Atlanta, United States, with 0%–25% travel. Relocation is provided. Applicants must already be authorized to work in the United States full time and must not require Company sponsorship to continue working legally in the United States.

Requirements

• Bachelor’s degree in Human Resources, Organization Development, Organizational Psychology, Business, Engineering, or a related field, or equivalent experience.
• 10+ years in workforce strategy, organization design, workflow redesign, digital transformation, or capability building.
• Experience leading cross-functional transformation from strategy through value realization at enterprise or global scope.
• Proven success redesigning work with business and technology partners and translating redesign into role, workforce, and capability implications.
• Practical AI fluency, including building capability through hands-on, applied learning.
• Experience influencing senior stakeholders across a global, matrixed organization without direct authority.
• Currently authorized to work in the United States on a full-time basis and does not require Company sponsorship to continue working legally in the United States.

Nice To Haves

• Advanced degree.

Responsibilities

• Own the enterprise strategy, methodology, standards, and outcome measures for selecting, redesigning, implementing, and sustaining work modernization.
• Prioritize modernization opportunities with business, Digital, and Finance partners, deciding what work is simplified, automated, AI-supported, or retained as is, and adjust priorities as evidence and business needs evolve.
• Establish governance and decision rights that support common enterprise standards while allowing functions to adapt execution to local context.
• Advise senior leaders on trade-offs and ensure technology investments are accompanied by redesigned ways of working.
• Lead and personally contribute to priority workflow redesigns, developing early use cases into a repeatable approach.
• Reframe workflows around outcomes, remove unnecessary steps and handoffs, determine appropriate contributions of AI and human judgment, and maintain clear human accountability.
• Surface risks relating to accountability, privacy, bias, and operational resilience in partnership with risk and governance owners.
• Partner with HR Business Partners and function leaders to translate redesigned workflows into role, capacity, and capability needs and incorporate them into workforce plans, career development, and internal mobility.
• Partner with People Intelligence and Finance to track the business and employee benefits of redesigned work.
• Own the People & Culture approach to developing the digital and AI capabilities required by redesigned work, aligned with enterprise capability standards.
• Partner with the Global Digital Network and function teams to define role-relevant capability needs and close gaps, prioritizing development of current employees.
• Embed capability building into workflows and manager practices, and turn successful redesigns into reusable tools that sustain new ways of working.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position.
• Annual incentive reference value of 50%.
• Long-term incentive reference value of 20%.
• Relocation provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior