Senior Director, Delivery (Telecom)
About The Position
This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth. Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, ServiceNow, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent workstreams by balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility. This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings. If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.
Requirements
- 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
- Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
- Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
- Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
- Knowledge of open-source engineering stacks and cloud-based modernization patterns.
- Strong command of reporting and operational tools (Tableau, Jira, etc.).
- Executive-grade communication – clear, concise, persuasive.
- Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
- Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
- Experience leading distributed teams across multiple geographies and cultures.
- Bachelor's degree or MBA in Engineering, Computer Science, or Business.
Responsibilities
- Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
- Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
- Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
- Partner with global delivery centers to optimize staffing, velocity, and cost structures.
- Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
- Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
- Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
- Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
- Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
- Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
- Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
- Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
- Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
- Build a culture of accountability, collaboration, and delivery excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
