Senior Telecom Engineer

Waters Corporation • Milford, MA

1d • $89,500 - $149,000

About The Position

The Senior Telecommunications Engineer is responsible for the design, implementation, maintenance, and optimization of the Waters Corporation enterprise telecommunications and unified communications systems. This role provides technical leadership for voice, video, contact center, and network communications infrastructure while ensuring high availability, security, scalability, and compliance with organizational standards. The ideal candidate possesses extensive experience with telecommunications technologies, vendor management, and complex enterprise environments.

Requirements

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• 7 - 10+ years of experience in Enterprise level telecommunications design, troubleshooting, and support
• 7 - 10+ years of experience in VoIP technologies
• 7 - 10+ years of experience in Unified Communications platforms
• 7 - 10+ years of experience in Call routing and dial plans
• 7 - 10+ years of experience in Voice gateways
• 7 - 10+ years of experience in Session Border Controllers (SBCs)
• 7 - 10+ years of experience in Telephony, analog, digital, IP, SIP, call routing
• 7 - 10+ years of experience in Global number porting and migration processes
• 7 - 10+ years of experience in Documenting architectural standards, policies, and engineering designs
• 5+ years of experience in RingCentral (or similar UCaaS)
• 5+ years of experience in Microsoft Teams Voice / Direct Routing
• 5+ years of experience in Contact Center platforms

Responsibilities

• Design, implement, and support enterprise telecommunications infrastructure, including VoIP, SIP, PBX, unified communications, and contact center platforms.
• Administer and optimize voice, messaging, and collaboration technologies.
• Manage telecommunications carriers, service providers, and vendor relationships.
• Lead telecommunications infrastructure projects from planning through implementation and post-deployment support.
• Configure, monitor, and troubleshoot voice gateways, session border controllers (SBCs), call routing, and SIP trunking.
• Analyze system performance and recommend improvements to increase reliability, scalability, and cost efficiency.
• Create and maintain technical documentation, standard operating procedures, and configuration records.
• Provide technical support for complex telecommunications incidents.
• Evaluate emerging technologies and recommend solutions that align with business objectives.
• Support moves, adds, changes (MACDs) across global user base

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree