Senior Director, Communications (eCommerce Marketplace)
About The Position
The Senior Director of Marketplace will help shape the next chapter of Walmart Marketplace and Walmart Fulfillment Services. This role sits at the center of our Enterprise Growth strategy and will define how we tell the story of scale, innovation, and opportunity across our ecosystem. This leader will build and drive a bold communications strategy that positions Walmart Marketplace as the platform of choice for sellers and a key differentiator in omnichannel retail. The opportunity is not only to protect reputation – but to accelerate growth, shape industry perception, and reinforce Walmart as the most trusted retailer in the world. The Marketplace Communications team operates within Global Communications as part of the Enterprise Growth organization. This team drives momentum by enabling sellers to recognize opportunities, helping customers understand value, and showcasing Walmart’s leadership in building a responsible, high-growth platform. Collaborating across eCommerce, Merchandising, International, Global Technology, Marketing, Legal, Compliance, and Corporate Affairs, the team ensures aligned growth and governance. It plays a key role in shaping strategic communication efforts that support business objectives and stakeholder engagement on a global scale.
Requirements
- 10+ years of communications leadership experience within eCommerce, retail, technology, or platform businesses.
- A growth mindset with experience supporting scale, expansion, and competitive positioning.
- Proven ability to develop enterprise-level communications strategies that drive awareness, adoption, and reputation.
- Experience advising senior executives in high-visibility, high-growth environments.
- Strong media and PR instincts, with experience leading proactive campaigns around product launches and business milestones.
- Bachelor’s degree in Communications, Public Relations, Political Science, or related field and 6 years’ experience in journalism, communications, or relevant area OR 8 years’ experience in journalism, communications, or relevant area.
- 2 years’ supervisory experience.
Nice To Haves
- Media Relations
Responsibilities
- Develop and lead a forward-looking communications strategy to accelerate Marketplace and WFS growth.
- Shape the narrative around seller opportunity, assortment expansion, fulfillment innovation, and Walmart’s omnichannel advantage.
- Position Walmart Marketplace as a differentiated, tech-enabled platform powered by trust, scale, and physical store integration.
- Lead proactive media strategies highlighting Marketplace milestones, seller success stories, and platform innovation.
- Secure thought leadership opportunities positioning Walmart as a global leader in omnichannel and platform retail.
- Partner across Enterprise Growth, eCommerce, Stores, Merchandising, Tech, and Corporate Affairs to create a unified eCommerce narrative.
- Align Marketplace storytelling with Walmart’s enterprise brand, investor priorities, and customer experience strategy.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
