Senior Director, Commercialization – Strategic Bank Partnerships (Merchant Solutions)

Fiserv•New York, NY

12d•$155,000 - $258,000

About The Position

At Fiserv, our industry-leading Financial Institution (FI) partnership program is the cornerstone of our Merchant Solutions business. We are dedicated to equipping our partners with the premier products and capabilities necessary to dominate the marketplace. As the Senior Director of Commercialization – Strategic Bank Partnerships, you will spearhead the strategy and execution for a portfolio of Fiserv’s top-tier FI partners. This pivotal role oversees approximately 10 of our most significant bank relationships and serves as a primary architect in expanding our support model from North America into EMEA and APAC. You will be responsible for bringing our Merchant Solutions—including Clover and Enterprise offerings—to market through deep, collaborative integration with bank stakeholders.

Requirements

10+ yrs of experience in strategy, commercialization, payments, or financial services
Experience working with or within financial institutions and/or merchant acquiring
Demonstrated success managing large, complex partnerships or client portfolios
Bachelor’s Degree Required

Nice To Haves

MBA preferred.
Background in merchant services and/or strategic partnerships
Proven experience in identifying clients' needs, formulating plans, and executing plans through resolution
Strong program and issue management skills
Process optimization, change transformation through multiple levers
Well-developed problem analysis and decision-making skills, strong written/verbal

Responsibilities

Lead end-to-end commercialization and growth strategy for ~10 marquee FI partners, focusing on expanding "share of wallet" and unlocking new use cases.
Architect bespoke GTM strategies tailored to partner-specific segments, priorities, and customer bases.
Establish trust-based relationships across partner executive, product, and operations teams, leading high-stakes engagements like QBRs and strategic planning.
Drive the adoption of Clover, SMB, Mid-Market, and Enterprise solutions across the partner portfolio.
Ensure all offerings meet rigorous partner standards for risk, technology, and customer experience while driving launch readiness and enablement.
Proactively identify performance gaps and lead cross-functional problem-solving to accelerate revenue growth.
Act as the primary internal advocate, aligning Product, Tech, and Risk teams with partner requirements and execution plans.
Orchestrate seamless internal delivery to meet complex partner commitments and ensure long-term scalability.