Senior Director, Commercial Mid-Market

UnitedHealth Group•Eden Prairie, MN

6d•$134,600 - $230,800•Remote

About The Position

The Sr. Director of Commercial Mid-Market partners with our employer clients on strategic initiatives to ensure future success. The Sr. Director leads a team of Strategic Account Executives, and has accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders. This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in strategic client relationship management within a PBM or health care space
5+ years of experience working with senior level c - suite executives and demonstrating progressively increasing responsibility
2+ years of experience leading a team to deliver client results
2+ years of experience with Employer client contract management
Experience with PBM financial components including Profit & Loss statements
Experience messaging, positioning, and presenting information for maximum customer impact and influence
Experience leading the RFP (Request for Proposals) process, finalist presentations and negotiating client contracts (specifically, Renewals and Market Checks)
Experience working with complex health care solutions (e.g., outsourced health care solutions)
Experience working in a highly matrixed organization
Ability to travel up to 25%25

Nice To Haves

Experience initiating project plans and successfully managing projects to full execution
Experience managing client performance guarantees
Employee engagement experience, specifically, building high-performing teams, team engagement, and employee retention as documented by improved employee satisfaction scores
Proven team development/training/mentor experience including operationalizing development plans and ongoing training to support the team, client, market, and business needs
Experience using Copilot or other AI tools

Responsibilities

Partners with Client Executives and key business stakeholders to develop and execute a strategic client plan that addresses client's business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty
Establishes, cultivates, and manages, the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
Refines client strategy through continual discussions with client stakeholders, and detailed understanding of client context
Acts as "ambassador" for Optum at client, advancing Optum's interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client's business
Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations
Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes
Key liaison between client and Optum business leaders
Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc.
Ensures Client Satisfaction and client willingness to serve as a reference