Senior Director, Commercial - Functional Relationship Manager

Nestle Operational Services Worldwide SA•Arlington, VA

25d•$187,000 - $269,000

About The Position

As the digital arm for the world's largest food and beverage company, Nestlé IT & Digital Americas harnesses the power of data, analytics, and innovative technology to deliver transformative solutions and business resiliency for Nestlé businesses and iconic brands from Purina® to Nescafé®. We’re innovators, strategic collaborators, value multipliers, and digital business leaders committed to delivering results that create meaningful experiences and drive value, enabling Nestlé to win in the marketplace. By joining, you become part of a 150-year legacy and a global team of 270,000+. We invest in our people—their growth, development, and sense of belonging. This shared unity and purpose is what motivates individuals to join, stay, and advance their careers within Nestlé. This position is not eligible for Visa Sponsorship. Position Summary As the Sr. Director, Functional Relationship Management for Commercial, you’ll lead the IT & Digital partnership across both Marketing and Sales for Nestlé USA. Serving as the single point of integration between multiple IT product groups and senior commercial leaders in the business, you’ll translate commercial strategy into a coherent, value-driving digital roadmap and ensuring that what gets built moves the needle on growth, share, and consumer engagement. This role drives Nestlé’s Enterprise Digital Transformation (EDT) in the Americas, owning the execution of key commercial initiatives like Partner to Sell (P2S), partnering with global sales, EDT governance, and market leaders, turning strategy into scalable solutions. Building strong partnerships with the Chief Growth Officer organization, Sales, Brand, and Category leaders, you’ll help shape and prioritize a unified Marketing + Sales technology roadmap.

Requirements

Bachelor's degree from an accredited institution required
12+ years of progressive IT & Digital or Commercial experience
5+ years of experience FRM, BRM, or commercial technology functions at a senior level partnering with executive Marketing and Sales stakeholders to define and deliver digital strategy, with hands-on expertise across Martech and Sales Tech ecosystems (e.g., CRM, CDP, Trade Promotion, SFA, eCommerce)
5+ years of direct leadership experience building and developing high-performing, cross-functional teams
3+ years of experience operating within product-based IT models and utilizing Agile/SAFe methodologies for delivery
2+ years of experience applying advanced analytics, GenAI, or AI-driven solutions within commercial use cases (e.g., personalization, sales enablement).

Nice To Haves

Master's degree (MBA, Computer Science, MIS, or related field) is preferred

Responsibilities

Own and drive a unified Marketing + Sales digital roadmap aligned to Nestlé2030, MBS (Marketing Business Services) 2.0, and global EDT strategy
Shape and prioritize demand across the commercial IT portfolio; resolve cross-functional priorities with peer FRMs (Functional Relationship Managers).
Lead end-to-end delivery of commercial technology initiatives, ensuring measurable business outcomes (revenue, ROI, adoption)
Influence global product roadmaps and ecosystems (CRM, CDP, Trade Promotion, eCommerce, etc.) to reflect market needs
Drive innovation through GenAI, advanced analytics, and connected commerce, while aligning with enterprise governance
Manage commercial IT investments, optimizing spend, retiring legacy systems, and ensuring strong value realization
Represent commercial priorities in enterprise governance forums, driving timely decisions and effective escalation
Lead and develop a unified Commercial FRM team, fostering a high-performing, integrated IT&D organization.