Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

GE HealthCare•Chicago, IL

About The Position

Solutions for Enterprise Imaging (SEI) is seeking a dynamic health informatics clinical applications professional to lead a team of radiology, cardiology, and digital pathology enterprise imaging specialists. This team will be responsible for delivering and optimizing workflows for US and Canada customers. This leadership role, reporting into the VP of Services, is crucial for the overall customer experience, encompassing pre-sales assessment, solutions design, planning, successful implementation, and adoption of both on-premises and cloud solutions. The ultimate goal is to deliver enhanced clinical outcomes and efficiency to customers and their patients. GE HealthCare is a leading global medical technology and digital solutions innovator, aiming to create a world where healthcare has no limits by encouraging ambition and turning ideas into world-changing realities.

Requirements

Bachelor or Master’s degree in healthcare informatics, radiology, cardiology, or equivalent.
Minimum 5 years of relevant customer-facing experience in healthcare IT, with a proven track record leading clinical consulting teams and engagements from inception through implementation and ongoing solution adoption, preferably in radiology and/or cardiology.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.
Legally authorized to work in the United States for this opening.

Responsibilities

Lead team, with visible customer engagement, to analyze, design, configure, and optimize clinical workflows within Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Cardiology Information Systems (CVIS) to enhance efficiency and productivity.
Provide strategic leadership, foster professional growth, drive high performance and development standards, while managing resource allocation, scheduling and delivery oversight to achieve KPIs.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Drive post-implementation adoption and improved clinical outcomes; apply lean methodologies to enhance operational productivity and drive continuous improvement.
Regularly report on operations; deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Seek to become a trusted advisor to our customers, across their enterprise imaging ecosystem.