Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

GE HealthCare•Chicago, IL

14h•Remote

About The Position

Solutions for Enterprise Imaging (SEI) is looking for a dynamic health informatics clinical applications professional to lead a team of radiology, cardiology, and digital pathology enterprise imaging specialists to deliver and optimize workflows across our US and Canada customers. This leadership role, reporting into the VP of Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, successful implementation and adoption of on-premises and cloud solutions delivering enhanced clinical outcomes and efficiency to our customers, and their patients. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Bachelor or Master’s degree in healthcare informatics, radiology, cardiology, or equivalent.
Minimum 5 years of relevant customer-facing experience in healthcare IT, with a proven track record leading clinical consulting teams and engagements from inception through implementation and ongoing solution adoption, preferably in radiology and/or cardiology.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.

Responsibilities

Lead team, with visible customer engagement, to analyze, design, configure, and optimize clinical workflows within Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Cardiology Information Systems (CVIS) to enhance efficiency and productivity.
Provide strategic leadership, foster professional growth, drive high performance and development standards, while managing resource allocation, scheduling and delivery oversight to achieve KPIs.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Drive post-implementation adoption and improved clinical outcomes; apply lean methodologies to enhance operational productivity and drive continuous improvement.
Regularly report on operations; deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Seek to become a trusted advisor to our customers, across their enterprise imaging ecosystem.