Sr. Director, Clinical Solutions Enablement - Remote

UnitedHealth Group•Plymouth, MA

18h•$159,300 - $273,200•Remote

About The Position

Optum Insight is seeking a Senior Director, Clinical Solutions Enablement to serve as the operational and strategic leader supporting the Clinical Technology Market President/General Manager, functioning as an acting Chief Operating Officer for the market. The role leads strategy, execution, performance, growth, profitability, innovation, and customer success across a Clinical Solutions portfolio exceeding $250 million in annual revenue. It offers direct exposure to senior leadership and enterprise-wide influence in a growing business. The Senior Director partners across sales, operations, product, technology, consulting, marketing, and executive leadership in a highly matrixed environment. The position drives strategic planning, business performance, market expansion, operating models, client outcomes, and responsible adoption of AI and other emerging technologies. The role is remote within the United States, except hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution, subject to eligibility requirements. The stated annual salary range is $159,300–$273,200 for full-time employment.

Requirements

10+ years of leadership experience across healthcare, consulting, product management, account management, sales, operations, and/or P&L management.
5+ years of healthcare industry experience, particularly working with clinicians, providers, provider organizations, and provider networks.
5+ years of client-facing experience, including relationship management, issue resolution, executive communication, and account growth.
5+ years of demonstrated experience leading within complex matrixed organizations.
3+ years of P&L leadership experience with accountability for business performance and results.
3+ years of experience driving process improvement, operational transformation, and organizational effectiveness.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Experience leading and/or supporting clinical programs.
Experience supporting Optum Markets, including Providers, Employers, Payers, Federal/State government, and Emerging Markets.
Experience working across UHG, Optum, and/or UHC lines of business.
Direct experience working with product and technology teams.
Experience across Analytics, Care Continuum Delivery, ITO, AI, and Revenue Cycle services for Providers.

Responsibilities

Serve as the operational and strategic leader supporting the Clinical Technology Market President/General Manager.
Provide P&L leadership and oversight for the clinical market.
Develop, execute, and monitor strategic plans for a market portfolio exceeding $250 million in annual revenue.
Lead initiatives to drive revenue growth, profitability, customer satisfaction, and operational excellence.
Identify market opportunities, competitive threats, industry trends, and business expansion initiatives.
Drive business rhythm activities, including performance management, growth planning, operational reviews, and accountability measures.
Collaborate with executive leadership to establish market priorities and investment strategies.
Develop operational and growth plans and report progress and outcomes to leadership.
Partner with product, technology, operations, and commercial teams to execute strategic initiatives and accelerate growth.
Refine capital investment plans and monitor business objectives and expected returns.
Establish market objectives and key performance indicators and drive accountability across matrixed teams.
Build scalable operating models and standard processes to improve consistency, efficiency, and performance.
Represent market and customer priorities across the organization and serve as an escalation point for market teams and executive stakeholders.
Build trusted client and internal relationships to drive successful outcomes.
Identify risks and opportunities related to client growth, operational performance, talent planning, and resource allocation.
Drive customer-centric strategies that support retention, growth, renewals, and Net Promoter Scores.
Lead and influence cross-functional teams and align stakeholders across product, technology, operations, growth, consulting, and marketing.
Promote collaboration across clinical market teams to share best practices, address client challenges, and identify expansion opportunities.
Use enterprise-approved AI tools to streamline workflows, automate routine processes, enhance decision-making, and improve operational efficiency.
Evaluate emerging AI technologies, healthcare trends, and market innovations to inform solution design and business strategy.
Partner with product and technology leaders to identify opportunities to use AI, automation, data analytics, and digital capabilities to improve customer outcomes and business performance.
Champion responsible adoption of AI-enabled solutions in alignment with organizational governance, compliance, and customer requirements.
Foster innovation and continuous improvement.
Create a high-performing, accountable, results-oriented environment; demonstrate company values; lead through influence, collaboration, transparency, and servant leadership; and coach, develop, and inspire teams.