Director, Operations Strategy & Enablement - IntelliScript (Remote)
Milliman•Brookfield, WI
•$165,100 - $313,145•Remote
About The Position
The Director, Operations Strategy & Enablement is a key member of the Operations leadership team, driving Operations strategy, delivery, cross-functional alignment, and process frameworks at Milliman IntelliScript. This role intersects technical execution, consumer operations, and data governance, aligning product, technical, and client-facing teams to ensure maximum efficiency, accuracy, and compliance across the Insurtech portfolio.
Requirements
- 10+ years leading operations, business enablement, or delivery in high-growth B2B software or tech environments.
- Proven track record deploying and governing AI agents, LLMs, or automated tools to solve operational challenges.
- Deep experience managing workflows and high-volume data environments, interpreting large data sets, and improving data quality.
- Strong skill in translating complex strategies into scalable execution, managing capacity models, and using data-driven metrics.
- Clear communicator across executive, operations, business, and technical audiences.
Nice To Haves
- Familiarity with HIPAA or FCRA regulations.
- Applied knowledge of generative AI, prompt engineering, and operational automation.
- Strong understanding of SaaS models, technical product lifecycles, and consumer operations.
- Hands-on problem solver with a track record of data-driven decision-making.
Responsibilities
- Partner with leadership to translate business goals into actionable technical and operational roadmaps.
- Establish standardized workflows, playbooks, and cross-functional frameworks linking client and consumer delivery across all teams.
- Identify bottlenecks, eliminate redundancies, and ensure team readiness on client and consumer delivery.
- Direct consumer operations functions, ensuring high service standards, compliance, and expanded self-service options.
- Improve data quality through continuous monitoring and feedback loops.
- Evaluate and deploy AI agents and intelligent automation to streamline routine workflows, improve routing, and scale team capacity.
- Establish AI governance, prompt standards, and risk controls for operational deployments.
- Define and track KPIs, SLAs, and process health metrics; lead regular performance reviews with leadership.
- Mentor and manage high-performing Operations teams, fostering a data-driven, accountable culture.
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
- 401(k) Plan – Includes a company matching program and profit-sharing contributions
- Discretionary Bonus Program – Recognizing employee contributions
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
- Holidays – A minimum of 10 paid holidays per year
- Family Building Benefits – Includes adoption and fertility assistance
- Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
- Life Insurance & AD&D – 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability – Fully paid by Milliman
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
