Senior Director, Clinical Services
About The Position
The Sr. Director, Clinical Services & Operations is responsible for setting the clinical strategy, driving high-quality outcomes and patient safety, and overseeing clinical education. This role works in alignment with the broader clinical strategy and elevates the strength of nursing/clinical services. The Sr. Director builds relationships with external clinical leaders and collaborates with internal departments to improve patient outcomes. This role leads the Group’s Clinical Landscape and strategic clinical alignment for outcomes, quality, and safety in partnership with the Group Vice President by proactively identifying issues in quality, safety, and outcomes, creating action and implementation plans. This is a National clinical leader driving outcomes across 400+ locations in the Mid-Atlantic.
Requirements
- Current Registered Nurse / RN license
- Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
- Minimum of 6-8 years of experience in clinical services management.
- Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
- Strong knowledge of regulatory requirements and quality improvement processes.
- Specialized experience in developing and implementing clinical policies and procedures.
- Excellent communication and leadership skills.
- Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook.
- Current RN license in the state of practice is required with no Board of Nursing disciplinary actions.
Nice To Haves
- Master’s degree in nursing or healthcare administration
- Experience in a leadership role within a clinical setting
- Experience in dialysis or nephrology
- Certification in healthcare quality or patient safety
- Certification in Healthcare Quality (CPHQ) or similar
- CPR & ANNA certification
- Currently hold or previously have held CNN, CSN, or Bonet Certification
Responsibilities
- Drive accountability with the team to their core safety responsibilities, ensuring timely completion of Safety Snapshots.
- Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
- Coach MCS and DCS where underperforming or struggling with difficult relationships.
- Create space for regular development conversations and advocate for TM growth opportunities/succession planning.
- Engage with each Division Clinical Services team once a quarter, evaluating the culture of the division and meeting with DCS & MCS team.
- Lead the Group’s clinical landscape and strategic alignment on outcomes, quality and safety in partnership with the GVP.
- Identify and surface key drivers impacting patient time on therapy; help solve problems and remove barriers, ensure implementation, and progress.
- Drive action planning and process execution for opportunity areas and outlier support with operations leaders and key partners
- Report on division operations and clinical outcome trends to the leadership team and support creation and implementation of plans to improve trends.
- Act as a strategic field partner within the Sr. Director of Clinical Services team to provide feedback to atlas leaders and support components of the Clinical Strategy
- Be a clinical voice on National forums to provide feedback, advocate for strong processes that enable field success.
- Orchestrate the right clinical actions across the Group, by supporting DCS and DVP in the prioritization of clinical focus.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
