Senior Director, Client Success

Revecore • Remote,

5d • Remote

About The Position

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

As part of our team, you’ll be rewarded with:
Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
12 paid holidays and flexible paid time off
401(k) contributions
Employee Resource Groups that build community
Career growth opportunities
An excellent work/life balance

Location: Remote – USA

Requirements

• Minimum 6 years healthcare revenue cycle experience
• Experience managing large and complex client relationships
• Strong financial and operational analysis skills
• Executive-level communication skills
• A quiet, distraction-free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Responsibilities

• Manage Revecore’s most strategic and complex client relationships.
• Ensure strong partnerships, oversee client performance, and lead recovery strategies for at-risk engagements.
• Manage strategic client relationships and lead action plans when performance challenges arise.
• Work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed.
• Manage a portfolio of strategic and complex clients.
• Serve as executive relationship owner for key client stakeholders.
• Provide regular updates to assigned executive sponsors.
• Engage executive sponsors when strategic support or escalation is needed.
• Lead development and execution of action plans for at-risk clients.
• Coordinate recovery strategies with Operations and leadership.
• Track client health indicators within CSP or Salesforce.
• Demonstrate Revecore value through strategic reporting.
• Identify service expansion opportunities.
• Mentor Directors and Client Success Managers.
• Support long-term client retention through proactive partnership management.

Benefits

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed