Client Success Director

HR Recruiting Services•Princeton, NJ

About The Position

Our client has an opening for a Client Success Principal Consultant. You will serve as a strategic leader driving AI-powered enterprise transformations for Fortune 100 pharmaceutical clients. This role is central to delivering high-impact, production-grade AI and GenAI solutions that align with CEO-level business mandates across commercial, R&D, supply chain, and enterprise functions. You will own multi-million-dollar client relationships, lead large-scale AI initiatives, and ensure exceptional client outcomes, with a focus on sustainable growth, delivery excellence, and long-term partnership development. Operating at the intersection of strategy, technology, and business impact, you will represent the client's full AI and analytics portfolio while influencing the evolution of the HLS practice across major U.S. markets.

Requirements

20+ years of experience delivering and scaling analytics and AI programs for Fortune 500 life sciences organizations
10+ years of consulting experience in healthcare and life sciences, with a focus on enterprise transformation
10+ years leading AI and GenAI initiatives for large-scale enterprise clients, including production deployment and business impact measurement
Deep understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI/ML delivery frameworks
Proven commercial acumen with the ability to translate complex business challenges into measurable outcomes
Demonstrated success engaging C-suite and senior executives (CIO, SVP, VP) in strategic conversations
Strong track record of leading large, cross-functional teams through influence and collaboration
Comfortable operating in ambiguous, fast-paced environments with evolving priorities
Exceptional written and verbal communication skills, with experience crafting executive-level presentations and proposals
Demonstrated ownership, adaptability, and a proactive mindset beyond defined responsibilities

Responsibilities

Lead end-to-end delivery and expansion of Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
Spearhead large-scale, multi-program AI and GenAI transformations—including field force optimization, omnichannel analytics, next best action, content tagging, patient services, and field force copilots
Collaborate closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics to ensure seamless execution
Serve as the primary executive point of contact, managing senior stakeholder relationships, escalations, and complex decision-making environments
Develop and execute strategic account plans, including quarterly business reviews (QBRs), mid-year reviews (MBRs), and joint business planning sessions
Represent full portfolio of capabilities—spanning AI, engineering, design, behavioral science, and pharma analytics—across client engagements
Manage account economics, including utilization, margin performance, and delivery health metrics
Lead proposal development, client presentations, and commercial discussions to secure new and expanded work
Influence and guide cross-functional teams through indirect leadership, providing coaching, direction, and oversight
Act as a trusted, long-term strategic advisor to clients and a key driver of growth within the HLS practice