Sr. Director, Client Success

Ensora Health • Remote - Texas, TX

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About The Position

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. The Sr. Director, Client Success defines and leads the enterprise strategy for SaaS implementation, customer education, and client success management. This role operates with significant autonomy and organizational influence, shaping long-term service strategy, enabling global scalability, and driving strong client retention and satisfaction outcomes. By partnering cross-functionally and engaging at the executive level, this leader ensures a seamless, high-impact client experience across the entire lifecycle.

Requirements

• Bachelor’s degree or equivalent experience
• 12+ years of experience in SaaS implementation, customer support, or customer success
• 6+ years of experience leading enterprise-level initiatives and cross-functional teams
• Proven track record of scaling global customer success or service operations
• Strong financial acumen with experience managing multi-functional budgets
• Demonstrated success influencing enterprise strategy and engaging with executive stakeholders
• Experience managing complex, integrated SaaS client portfolios

Nice To Haves

• Master’s degree preferred

Responsibilities

• Define and evolve enterprise-wide client management strategy, service standards, and operating models
• Align global implementation, support, and education functions with broader business growth objectives
• Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability
• Lead executive-level client engagement, including strategic relationships and escalation management
• Oversee budgeting, forecasting, and resource planning across client-facing functions
• Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion
• Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment
• Represent client success priorities in executive forums and influence enterprise decision-making
• Enable consistent, scalable performance across global teams through strong operational leadership

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Director