Senior Director, Client Education - Healthcare SaaS
About The Position
The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio. You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal. You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content. You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
Requirements
- 8+ years' experience in Learning & Development
- 8+ years' experience with Client Education
- 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments
- Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users
- Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
- Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
- 5+ years' experience managing people
- 10% travel required
Nice To Haves
- Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
- Experience contributing to process improvement, automation, or operational transformation plans
- Epic experience is beneficial
Responsibilities
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
- Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
- Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.
- Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.
- Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.
- Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.
- Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.
- Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.
- Apply learning-effectiveness measures and client feedback to improve curricula and delivery.
- Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.
- Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
