Senior Healthcare SaaS Trainer

Steer Health•Irving, TX

1d•Hybrid

About The Position

Steer Health is seeking a Senior Healthcare SaaS Trainer to build and own the company's training function from the ground up. This role is crucial for ensuring both internal teams and external customers are confident with Steer's AI-native growth platform for health systems. The platform supports hospitals and specialty practices in areas like schedule filling, referral gap closure, and revenue recovery, integrating with numerous EHRs and supporting millions of patient lives. The trainer will be a key product voice, working closely with various departments including Product, Engineering, Implementation, Customer Success, Support, Sales, and People Operations.

Requirements

5+ years training users on healthcare SaaS or health IT platforms, in product training, customer education, software implementation, or enablement.
Hands-on familiarity with EHR/EMR environments and how clinical and front-office workflows run in hospitals and physician groups.
Proven experience teaching complex SaaS applications to varied audiences.
Experience building persona-based and role-based training programs.
Excellent presentation, facilitation, and communication skills.
Working knowledge of APIs, integrations, data flows, and system-to-system connectivity.
Customer-first mindset and comfort in a fast-paced startup environment.
Location in the DFW metroplex, with the ability to work in office on a hybrid schedule.

Nice To Haves

Experience training on or implementing Epic, Oracle Health (Cerner), MEDITECH, athenahealth, or similar EHRs.
Familiarity with HL7, FHIR, SFTP, or similar healthcare integration technologies.
Experience supporting enterprise software implementations and delivering sales demos.
Experience creating e-learning, video training, or LMS content.

Responsibilities

Build the training program from the ground up.
Become the product expert, learning Steer's products, workflows, and integrations deeply and staying current with releases.
Design persona-based training for administrators, front-desk and call center staff, clinicians, executives, and technical teams.
Create training materials including decks, guides, videos, FAQs, job aids, and e-learning content.
Own product training in onboarding for new hires and build role-specific learning paths for Sales, Implementation, Customer Success, Support, and other teams.
Run refreshers and close knowledge gaps in partnership with People Operations and department leaders.
Lead administrator, end-user, and role-based training as part of customer implementation and onboarding.
Tailor training plans to each client's specific workflows, configuration, and goals.
Partner with Implementation and Customer Success to drive adoption and identify ongoing education needs.
Deliver product demonstrations built around prospect use cases and workflows.
Develop demo scripts, training environments, and enablement content.
Serve as a product resource on pre-sales calls when deeper expertise is needed.
Explain Steer's architecture, integrations, and data flows clearly to both technical and non-technical audiences.
Work with Product and Engineering to stay ahead of system changes and incorporate common integration questions into training.