SRD IT Americas

DPDHL•Genoa Township, OH

15d

About The Position

This role directs IT project management staff and applies project management knowledge, skills, tools, and techniques to project activities to meet or exceed stakeholder and customer needs. It oversees critical project components—including integration, scope, time, cost, quality, human resources, communications, risk, and procurement—through all phases of the systems life cycle. The position manages a coordinated portfolio of projects to achieve business objectives, directs programs from initial concept through solution definition, design, and implementation, and sets program strategy and objectives. It provides senior oversight of plans, schedules, estimates, resource plans, status reporting, meetings, tracking, analysis, and deliverables. The role also provides project management guidance to teams, promotes continuous improvement in IT delivery, and communicates program status to the IT Vice President and above. It represents IT in business strategy and opportunity development, oversees customer and vendor relationships, project planning and delivery, staff development, project standards, and the assigned sector’s fiscal budget. The role requires no day-to-day supervision from IT management.

Requirements

Bachelor’s degree or equivalent in a relevant business or technical subject.
At least 15 years of experience in an IT environment.
Professional project or program management experience with system design, development, or integration projects, including packaged and custom solutions.
Experience planning major projects, including project proposals, business cases, schedules, and financial justifications.
Experience using project management or planning software.
Ability to work without day-to-day supervision from IT management.

Nice To Haves

Master’s degree or equivalent in a relevant business or technical subject.

Responsibilities

Represent IT in developing business strategy for the sector and identify IT requirements supporting business expansion.
Assess the fit of complex IT solutions, identify gaps early, and direct participation in new product evaluations.
Direct IT competency and capability input during lead and proposal development, including IT sections of customer RFPs, RFIs, and RFQs and customer or partner presentations.
Coordinate productive relationships with customers, business partners, and vendors at all levels.
Conceptualize solutions across multiple applications or platforms and guide complex engagements toward appropriate IT solutions aligned with DHL Supply Chain and IT strategy.
Create or assist with project work plans and oversee project initiation, labor tracking, status reporting, and capital and expense tracking.
Coordinate and manage vendors and direct in-house, customer, and third-party IT groups in planning project delivery.
Direct completion of project components to meet economic standards, customer satisfaction, schedule, and project profitability objectives.
Coordinate development and communication of detailed requirements with analysts, project management, operations, solution development, and application and integration development groups.
Oversee project risk assessment and timely mitigation planning, and direct the application of system development methodologies for custom and packaged application projects.
Provide direction, motivation, training, and decision support to project staff; leverage staff competencies and manage diversity, performance, and conflicts.
Support knowledge sharing, performance reviews, recruitment, development, coaching, and counseling of subordinates.
Propose, refine, and implement project standards, policies, procedures, and methodologies for DHL Supply Chain Business Unit IT.
Promote understanding of DHL Supply Chain’s project lifecycle, concepts, principles, and business processes.
Apply broad knowledge of IT infrastructure components, including networks, platforms, and operating systems.
Develop and manage the fiscal budget for the assigned sector.
Communicate the status of specific programs to the IT Vice President and above.