Senior Director, Business Transformation
Fiserv•New York, NY
•$155,000 - $258,000
About The Position
As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space.
Requirements
- Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience.
- 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services.
- 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms).
- 8+ years of experience working with technology and operations in a global, matrixed environment.
- 8+ years of experience leading complex transformation programs.
Nice To Haves
- 8+ years of experience in managing transformation programs within a global organization.
- 8+ years of experience in designing and executing business process improvements.
- 8+ years of experience in leading innovation initiatives within the payments or fintech industry.
- 8+ years of experience in data-driven decision-making and performance tracking.
- 8+ years of experience in coaching and developing high-performance teams.
- Master’s degree (MBA or equivalent) preferred.
Responsibilities
- Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.
- Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.
- Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.
- Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.
- Scale successful pilots into core business processes in partnership with Product and Technology teams.
- Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.
- Manage multiple initiatives while enhancing team skills and capacity.
Benefits
- annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
