Director, Business Transformation

West Pharmaceutical Services • Greenfield, IN

23h • Onsite

About The Position

The Director of Business Transformation is a leader who thrives in both complexity and strategic execution. Accountable for global business transformation this leader excels in building positive customer and West cross-functional relations by executing on milestones aligned to growth, optimization, customer satisfaction and financial deliverables. This role is an onsite position requiring the team member to be onsite 5 days per week.

Requirements

• Bachelor's Degree in engineering, science, or business
• Minimum of 10 years of senior operational leadership including global accountability
• Background in leading major change and complex transformational programs e.g. new program ramps, global optimization and right-sizing, cultural and leadership transformation.
• Ideally a former Site / Operations Director.
• Experience of leading teams across multiple geographical locations in a highly matrixed organization
• Highly competent problem solving and interpersonal skills.
• Highly analytical with proven project management skills.
• Possesses excellent negotiation and conflict resolution skills.
• Ability to establish and maintain good working relationships with all levels in the organization.
• Excellent written and verbal communication skills.

Nice To Haves

• Demonstrated ability to motivate people – mobilizing resources to work together with a shared sense of mission.
• Demonstrated ability to effectively develop and grow talent, build organizational capabilities.
• Previous role with strong customer interaction and demonstrated ability to build strong customer partnerships.
• Demonstrated ability to work in a high-growth or transformational environment.
• Lean Six Sigma / Blackbelt certification.
• Manufacturing\Lean Six Sigma Certification

Responsibilities

• Develops and leads on a transformation vision and strategy aligned to the overall West Vantage OU strategic plan, enabling business excellence and optimization across the manufacturing network and supporting functions.
• Represents global operations as a customer interface facilitating continuous improvement and a partnership recognized as best-in-class e.g. Tactical execution versus KPI’s Asset transfer / upgrade programs Inputs and fronts, Joint Process Teams (JPT), Quarterly Business Reviews (QBR’s), Executive Business Reviews New business / programs execution
• Drives alignment and optimization across Operations identifying major cross site opportunities that impact cost, quality, supply, and overall business performance.
• Leads initiatives to capitalize on these opportunities and accelerates enterprise level improvement.
• Acts as a mentor / leader to Tiger teams ensuring optimal solutions and communications across the customer – West network.
• Ensures effective engagement with global functions and peers in leading and implementing best practices e.g. materials management
• Challenges status quo and leads across geographic and functional boundaries to bring resources and expertise together as needed to deliver innovation, global solutions or break down barriers.
• Inspires and leads teams towards excellence and continuous improvement, ensuring a culture of ‘can do’ is deeply rooted in the DNA of the organization.
• Implements and effectively leads global transformation review meetings i.e. reports on progress, successes, issues, and associated mitigation / corrective action plans.
• Acts as a mentor and ‘go to’ leader in support of talent identification, development and retention locally and globally.
• Consistently enforces and ensures compliance with all related policies, practices, procedures, and guidelines.

Benefits

• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.
• Global Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Director