Senior Director, Business Transformation

Centene Corporation•Remote-KY, KS

1d•$148,000 - $274,200•Hybrid

About The Position

Centene is transforming the health of its communities, one person at a time. This role leads strategic business transformation programs with enterprise impact, acting as a trusted advisor and strategic partner to Centene leadership. The position involves managing a team responsible for adhering to the department's Business Transformation Methodology, including sourcing talent, coaching, training, mentoring, providing feedback, and conducting annual reviews. This role will lead enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes. The ideal candidate thrives in ambiguity, brings a strong sense of ownership, and has the ability to build trust, accountability, and structure across complex, matrixed organizations. Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency. Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques. Provides guidance, leadership and support to Senior Management in identifying opportunities, providing solutioning, and collaborating to develop strategy. Through established partnership with senior management, actively seeks identification of new initiatives including scope, problem statement, stakeholders, and expected outcomes necessary to guide portfolio prioritization. Leads execution of an Enterprise Prioritization Assessment where applicable. Demonstrates thought leadership through out of the box thinking and leveraging deep knowledge of business processes and systems. Manages a diverse business transformation portfolio affecting organization design, process execution, technology landscape, and business strategy. Leads service offering definition and ensure consistent and superior quality product delivery. Oversees proposed business valuation maximizes impact with an emphasis on hard dollar Return on Investment (ROI) savings or cost avoidance scenarios. Sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget. Sets direction, allocates, and reallocates utilization of resources as required across multiple departments. Performs other duties and special projects as assigned.

Requirements

Bachelor’s degree in related field.
9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Nice To Haves

Consulting experience preferred.
Experience supporting Appeals functions across enterprise healthcare operations strongly preferred.
Demonstrated success building teams or functions in ambiguous, fast-changing environments strongly preferred.
Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred.

Responsibilities

Leads strategic business transformation programs with enterprise impact.
Act as a trusted advisor and strategic partner to Centene leadership.
Assist with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio.
Manage a team responsible for adhering to the department's Business Transformation Methodology.
Source talent, coach, train, mentor and provide feedback; conduct annual reviews and all matters required by HR.
Lead enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes.
Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency.
Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques.
Provides guidance, leadership and support to Senior Management in identifying opportunities, providing solutioning, and collaborating to develop strategy.
Through established partnership with senior management, actively seeks identification of new initiatives including scope, problem statement, stakeholders, and expected outcomes necessary to guide portfolio prioritization.
Leads execution of an Enterprise Prioritization Assessment where applicable.
Demonstrates thought leadership through out of the box thinking and leveraging deep knowledge of business processes and systems.
Manages a diverse business transformation portfolio affecting organization design, process execution, technology landscape, and business strategy.
Leads service offering definition and ensure consistent and superior quality product delivery.
Oversees proposed business valuation maximizes impact with an emphasis on hard dollar Return on Investment (ROI) savings or cost avoidance scenarios.
Sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget.
Sets direction, allocates, and reallocates utilization of resources as required across multiple departments.
Performs other duties and special projects as assigned.