Senior Manager, Business Transformation

Scotiabank•Toronto, ON

2d•Onsite

About The Position

The Senior Manager, Small Business Transformation & Strategic Initiatives is responsible for supporting the development and execution of key high-impact strategic initiatives aimed at improving sales execution, reducing complexity, and enhancing enabling technology and tools within channels to support the growth and profitability of the Small Business segment. This role involves working closely with the Director, Transformation & Strategic Initiatives.

Requirements

Requires skills in qualitative and quantitative analysis, research and insight development, project management and execution, problem solving, change management and communications, and relationship management, as the outputs of different stakeholders for which the incumbent has no direct influence over will be considered as part of their success measures.
This position works closely with multiple stakeholders and senior leaders, including retail banking product and distribution teams, finance, Retail strategy, enterprise productivity, and others, therefore must be professional with the ability to build and maintain collaborative relationships.
Required to manage competing priorities and influence multiple stakeholders at various levels.
Required to monitor progress against key performance indicators for strategic initiatives.
The Senior Manager will negotiate priorities with the Director and is expected to independently manage his/her own time in relation to meeting goals.

Responsibilities

Leads and drives a customer-focused culture across the team to deepen client relationships by leveraging broader Bank relationships, systems and knowledge.
Collaborates with various teams to draw insights from various data sources to deliver information and recommendations to inform strategy, future priorities, and decisions.
Conducts research (internal/external) to develop subject matter expertise on priority initiatives, including competitor strategies, industry best practices, and tactics employed in other industries.
Develop and maintain an up-to-date competitive framework that allows the Small Business executive team the ability to make informed decisions as it relates to the competitor landscape.
Supports the PMO function and the oversight and development of a portfolio of transformational projects for Small Business Canadian Banking which will include working closely with key stakeholders and seeking alignment from senior management on project deliverables and timelines.
Supports communication and change management efforts to embed transformational changes, processes, and procedure, disciplines and systems within the network.
Supports the design, development and execution of complex customer-centric, cross-channel initiatives that address specific business, process or organizational issues and reduce barriers to effective customer advice, solutions, and service across channels.
Partnering with stakeholders and relevant functions and teams to plan the end-to-end delivery of initiatives in channels.
Leading and managing multiple project work streams, including problem solving and working sessions with cross-functional team members and subject matter experts.
Contributing to the development of initiative success measures and reporting to track progress.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.