Senior Director, Business Strategy and Customer Insights - Walmart Business

Walmart•Bentonville, AR

11d•$130,000 - $260,000•Onsite

About The Position

Walmart Business is a new omnichannel experience to save businesses, nonprofits and governments time, money, and hassle so they can focus on their missions. We leverage existing Walmart assets and build new capabilities to better serve B2B customers. We’re bringing together the Every Day Low Prices (EDLP), assortment, delivery speed and omni capabilities of Walmart with new experiences and functionality tailored to the unique needs of organizations. We are seeking an experienced, high energy, growth-oriented Senior Director, Strategy and Customer Insights to lead growth strategy, customer insights, PMO and operational excellence across our entire business. This is an exciting time to join Walmart Business as we accelerate and an unprecedented opportunity to impact the B2B eCommerce industry. You’ll have the chance to scale a new business while being backed by the strength of Walmart and having access to the assets of the world's largest omnichannel retailer. This role will report to the SVP and GM, Walmart Business and be part of the Walmart Business leadership team.

Requirements

Bachelors Degree in Business Administration, Finance / Accounting or related field or 4 years’ equivalent experience
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area.
3 years’ supervisory experience.

Nice To Haves

15+ years related experience in business, finance, accounting, merchandising, operations, supply chain or related field
8+ years demonstrated experience managing a team
eComm experience
B2B experience
Masters, MBA or related degree
Working on cross-functional teams or projects
Masters, Masters: Computer Science, Masters: Supply Chain, Masters: Transportation

Responsibilities

Shape the overall strategic direction of Walmart Business; own the 5-year Long-Range Plan (LRP), Annual Operating Plan (AOP), customer segmentation frameworks, and competitor intelligence.
Own strategic whitespace explorations. Identify and describe potential growth opportunities for Walmart Business. Deepen and make actionable ideas surfaced across the Leadership Team. For example, how do we monetize our B2B customer base?
Drive systematic synthesis of customer feedback across always-on feedback tools, CES, and Sales to surface customer signals; lead primary quantitative and qualitative research programs (including NPS); and foster organizational customer empathy via customer advisory boards, ethnographies, and Voice2Action dashboards.
Lead PMO operations, portfolio-wide reporting, and Big Rock Initiative (BRI) health scorecards; identify cross-portfolio gaps, coordinate cross-BRI planning, and execute clear path-to-green strategies for off-track initiatives.
Own executive communications that shape how Walmart Business strategy is actioned across the enterprise (eComm MBRs/QBRs, WMUS MSM) and partner across Enterprise teams to unlock strategic synergies (e.g., International).
Identify and execute opportunities where AI and modern capabilities reduce manual effort, increase speed to insight, elevate decision quality, and support day-to-day customer and portfolio operations.
Act like a general manager: You will be both the strategy and customer insights expert and a member of the Leadership Team, expected to wear a “general manager” hat and help to steward the overall business.
Operate on two horizons simultaneously: Be scrappy to develop short term solutions to serve the customer and test and learn—while working in parallel toward the medium-term vision.
Motivate and support your team, and educate and align additional stakeholders to achieve results. FY27-FY28 are key to accelerating our business to hit our LRP. We need to be clear about the required capabilities and disciplined about accountability to deliver them on time.
Building teams and culture consistent with our values; holding a high bar on both performance and care; partnering with counterparts in ways that achieve mutual wins.
Attracts and retains a highly skilled, diverse and engaged group of associates.
Maintains and promotes the highest standards of integrity, ethics, and compliance.

Benefits

performance-based bonus awards
medical
vision
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.